Koons Sterling Ford

Bought an F150 today. I really had a great experience buying there. It’s feels almost weird to say that because car dealers and car buying have such... a stigma attached to them but this whole experience was anything but. I thought I’d researched the options fairly well but my sales guy Samir walked me through some things I definitely missed. He was a good guy to work with. The GM gave me a good break on the price and was also a really cool about it. Liked working with him, too. So then we go back to the finance office and I’m thinking, OK, this is where it all comes apart and the true colors come out. Nope. Finance guy was awesome. Showed me some warranty packages, but also made sure I knew what the price was with and without the extras. I popped open my laptop, fired up MS Excel and started crunching numbers. This is where a guy in his role would normally get impatient (to put it mildly). Nope. Waited patiently for me to crunch numbers, we talked over the figures I came up with for a bit, answered my questions, explained some things and not once gave me any hard sell tactics. I ended up getting the 100K mike warranty because it made sense to me after looking at the figures a bunch of different ways. Anyway, I love the truck. It’s super nice. And I actually enjoyed buying it from those guys. Definitely recommend.

Excellent experience, drove in from out of the area (over 300 miles) to purchase a new Mustang GT. Dealers in my area refused to budge off the sticker... price but Koons Sterling made it worth my while to make the drive. Absolutely love the car, it is a beast! Thanks to the sales staff for making the deal as smooth as glass.

Just want to give kudos to the salesman Rick A. and the finance manager J.C. for a great experience. You can tell that management has made a point at... customer service and negotiation to keep customers returning to this location. I had no gripes about my experience there where as I can't say the same with other dealers in the past. Thank You!

In the past, I never dealt with any of Koon's dealership. I was looking for a pickup Truck. During my search, I found couple of Trucks of my interest.... So I made an appointment with a sale person Mr. Samir Kerboussi for January 20. We arrived at the dealership to meet Mr. Kerboussi. He was waiting for us and greeted us at the main entrance. It was a blistery very cold day. He showed us Trucks of our choice and insisted that we should test drive before making up our mind. So we drove couple of Trucks and told him what we want. He is extremely courteous, humble, & very knowledgeable sales person, I ever experience. Negotiations of the price was very smooth and hassle free. Mr. Kerboussi made sure that process was quick and pressure free. While we were going through the financing details, Samir Made sure Our Truck was detailed and fully filled with gasoline. It would be unfair not to pay compliments to used car Manager & the Finance Manager (a young very good guy. May God give a speedy recovery from a recent surgery). Samir is the guy if you are looking for a used vehicle. Koon's dealership was a pleasant experience. They are nice people.

I was shopping for a specific used car and Koons had it. I was able to negotiate a very fair price. The next day, I had the luxury of having the financing... worked out while I was at work. Once I came back in, I was able to quickly close and be on my way. I was extremely happy with the salesperson and the finance manager. They made the entire process easy and quick. The automobile that I purchased is immaculate and in excellent shape. Thank you Koons!

My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our... Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.

Outstanding customer service...left Ford brand 11 years ago after awful experience with the other large Northern Virginia Ford dealer. Professional &... personal interactions, nice attention to detail in work, car spotless when returned

I am very happy that I purchased my Ford Edge from Koons Sterling! The entire process was very smooth and easy! They made everything about the process... of buying enjoyable. The service department is incredible too! They did an excellent job servicing my vehicle! I am extremely happy with the entire buying process and the service!

This is the ONLY service department that touches my GT for all the right reasons. The service advisors are simply wonderful. They keep me updated on... repair status and any change in costs or time involved. I am especially partial to Allen Schindler as he has helped me for over 20 years. The mechanics are all awesome, however, I have my favorite. I've sent people to this dealership, and I've always been thanked as these guys fixed things other service departments were unable to. I have a totally clear conscience in recommended Koons Sterling Ford for any service needs.

Before buying my f250 the seller and his manager both agreed that part of my deal would be, parts that i wanted to upgrade would be at base price. When... I tried to ask about this a few days later my txts and calls where ignored. Sometime after purchasing the truck i called the dealership with some questions about my gap insurance. I was hung up on twice and spoken to rudely. Only after posting a negative review online did i get a call back to cone in to do the paperwork i asked for. The person who assisted us talked rudely to both me and my mother while we signed the paper and once we finished he detached our copy and tossed it to the table where we sat it was absolutely disgusting.