Joyce Koons Honda Buick GMC Hours
Conveniently located off Interstate 66, Exit 47A (West bound) or Exit 47 (East bound).
Over 10 acres of inventory
State of the Art Facilities
Loaner car with major service
Rental Cars available
Free WiFi and loaner IPad during service visits
Car Wash with any paid service
State of the art collision center
Local shuttle service
"Joyce Koons Honda Buick GMC, Driven By Community"
Oil, Filter Change
$38.95 and up*
Check Engine Light Diagnosis
Sold my car to Joyce Koons via TrueCar and was AMAZED at how professional, quick, and easy it was. I will come back to them when I return from my overseas... tour! LOVED this TEAM!
Purchased a great used GMC Canyon from this dealership. Sales associate and financing officer were extremely knowledgeable and helpful. I would highly... recommend to anyone in the market for a new vehicle.
The sales team at Koons is very responsive and great to deal with. I do appreciate their follow up and professionalism. They not only had a great repour... with me but I do think they valued me as a customer.
Walked in after looking at the Jeep online and dealing with the internet sales personnel, when I arrived it was unannounced, and I was introduced to Antonio... Ferrari, he handled the remainder of my dealings with Koons. Antonio was great! He handed everything, went above and beyond. I would return to Koons, to have Antonio's assistance again in my next purchase. He made the experience great!
Antonio Ferrari at Koons was amazing! He is super friendly and helped me when purchasing my new 2019 Terrain Denali. He knew which car I was looking for... and had it ready for me to test drive when arriving. He was very patient in explaining all the features that I didn’t even know the car had. V, one of the sales managers was also super helpful. I hope the finance man that helped me leaves because he was the only rude person I encountered but V and Antonio helped fix the situation. 5 stars and I definitely will be going back for service on my vehicle. If you need a new car, go visit Antonio!
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. - The Joyce Koons Buick GMC Team
My experience with any service and sale at this specific Dealership has always been exceptionally Professional and Courteous
Highly recommend Koons and the entire staff who helped us with a recent lease transaction. The service we received was extremely prompt and courteous,... right from the first email. After initial email contact with Wilmer Mejia, there was a follow-up call with Patrick Bryant. He was fantastic and really listened to me when i described our situation and our needs. He was extremely gracious and knowledgeable and really knew his inventory! It was a pleasure to be asked what i wanted vs. being cornered by a 'high pressure sales person' who tried to tell me what he/she thought i wanted. These are the main reasons we decided to do business with Patrick and the Koons team including Codie Fravel, even though there is another GMC dealer literally 2 miles from our home. (Koons is about 45 minutes to an hour away depending on traffic). There is a LOT to be said for that kind of service, not to mention Koons worked out a payment that was even lower than what i said we could afford, and lower than the 3 other dealers who were vying for my business. It was nice to feel like we were not being snuckered or pressured! Not only did we get a lower price and more features than we expected but after all the paperwork was finished, Codie made sure we were comfortable with all the features of the new vehicle before we left the lot. Everyone we met was upbeat, experienced and super helpful. It actually made a normally stressful and tedious transaction smoother than we could imagine. If you want to do business with a company that is honest, upfront, professional, and interested in putting the customer first, then do yourself a favor and make sure you speak to the team at Koons before buying or leasing from any other dealer. It was worth the trip for us! PS...another reason we were happy to do business with Koons is they donate several cars to our annual Church/ PTO raffle. When you give generously to the community, it always comes back =)
The sales person very nice and helpful. But the once the Finance Manager was include, negotiations were immediately stopped. No bartering with the finance... manager.
DP at Joyce Koons Honda Buick GMC customer satisfaction is our #1 priority. We are very sorry to hear that this was your experience with us and we wan...t to do everything we can to make it right. Please call us at 703-366-1045 and ask to speak to our General Manager, Shawn McGregor. He is expecting your call.
While having some recall work done on a Honda Pilot, the technician recommended replacing the entire wiring harness connected to the positive battery terminal... due to some corrosion at a cost of over $300. I refused the service, went home, and used a wire brush and baking soda to remove the corrosion. The harness is in great shape and does not need replaced. In the maintenance services based on mileage, they include in their price some oil additive (BG, I believe). The Honda manual clearly states that oil additives should not be used. I emailed Joyce Koons Honda asking about this several weeks ago but have not received a reply. I understand that most dealer service departments include these additives to increase their margins, but that only reinforces my perception that service departments try to extract as much money as possible from their customers. I rate them average compared to other auto services, but they are well below average with respect to my expectations to be dealt with in a fair and honest manner.
Always a great experience at Koons Buick. Promptly took care of car, communicated with me, and returned a clean car on time.