Koons of Falls Church Ford

Still waiting on my tags from Koon Falls Church. Purchased in March 2024 its now October 2024 and I have no tags for the truck. I purchased out of state but they assured my they do this all the time. Not looking good as I am working on my 8th set of temporary tags. Gail is very polite and asks me for patience, but 7 months, and growing?

UPDATE: I still do not have my car back after 2 and a half weeks. After Gail from customer service called me and promised to get back to me, she also started ignoring my voicemails and email. I have had to go twice in person to the dealership only to be told the car would be done on friday, then again it would be done today and of course I have no call and nobody picking up the phone. Stay away from this dealership unless you want to waste weeks of your time and be without a car for weeks with no loaner car, while you still make payments for the car you don’t even have!!!! Absolutely unbelievable **** Would recommend everyone to STAY AWAY from this dealership. Maybe if the car you buy doesn’t have any issues you’ll be ok. I bought a car a month ago and there was no alignment done and also lane departure feature was not working. I tried contacting Deybi who sold me the car, he hasn’t answered any calls and then finally started answering my texts only to ignore those as well. After trying to get in touch with anyone else who could help me I have only been sent to multiple voicemails with no call back. Finally I had to drive there to get any help, and spoke to the sales manager Ghani and was told to leave the car and it would be done in a few days. Now it’s been a week and I keep calling and emailing and being ignored again and nobody seems to know where my car is, I keep being transferred to voicemails or if I actually manage to speak to someone they say they will talk to the manager and he will call me back, which never happens. Their customer service is ridiculous, so good luck trying to contact them if you have any issues.

I had a good experience with needed repairs from making the reservation through paying the bill. They were courteous and listened carefully to my description of the problem.

The repair visit to your shop went very smooth, including the car pickup iand delivery. No problems. Brian was great to deal with. Highly recommend this dealership.

Excellent service from Koons Ford, as always. PHUC Pham is my service provider and he is extremely thorough and honest. Excellent Koons Ford service experience.

Zach was always easy going and very open & transparent. He always addressed my concerns and did his best to resolve any concerns

I had a 8am appointment for an oil change and it took 3 1/2 hours. Unexceptionable especially when my appointment was confirmed by Koons the day before. I sat there and watched several people come and go before they finished my car.

Coming in from out of town to find a good deal turned into a anti-sementic nightmare! I came here to buy a car. Instead hearing sales staff speaking to a manager behind the counter about the conflict in the Middle East. Loud enough for everybody to hear and their racist ignorant OPINION toward Israel. Expressing their "Islamic" views that there is "no such thing as Israel." I don't know who these people are to talk like that in a place of business in this country! Obviously this "manager" and his puppet salesman like to project their hatred in a place of business. Does the Koons family hire racist people? So long as people like that are employeed at Koons I will NEVER return!

Phuc - Service advisor was not very good at communicating. After denying a recommended service, he still completed it. I understood he could not undo, so I paid discounted price. Lastly, they lied about rotating my tires. It was never done. Now I wonder what else they’re lying about. Frustrating experience to say the least.

Koons fall church ford give me excellent service and their service advisor Phuc is extra ordinary guy. Give me a lot of good suggestions. Help me a lot.