Malloy Ford of Alexandria

My family has purchased two cars from Malloy in the past two months. Alex the GM has clearly instilled a collaborative team culture, as everyone we worked with on both transactions went above and beyond. From hunting down the interior of the bronco sport we loved from another dealer, to ensuring we got the value we wanted for the Jeep we traded in, they were a pleasure to work with. Car buying is never an easy process, but Malloy makes it as painless as possible.

Tiffany was amazing to work with. They picked up my truck took it in and brought it back to me the same day! Best part was they offered to pick it up for free. I will be back here to purchase my next truck.

I was so pleased with the customer service I received. Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend!

I bought my car new and the sale was excellent. After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new there should have been support to fix it and when I contacted Management I received little service and I even heard that they were not a factory but just a Ford franchise and If I wanted to solve my car problem I would go directly to FORD, as they were just a franchise. Another annoying situation was saying that I couldn't describe the car problem, I felt a certain lack of empathy because I didn't speak English because I was Brazilian. I started sending emails to Management and the responses were largely based on ignorance and lack of help. Today I repaired my car by myself and I still have some problems. The multimedia doesn't work correctly, there's a problem with a part of the engine that keeps clicking while the car accelerates and I'm trying to solve it. The monthly payment is up to date and within what I thought was safe to do, I realize it wasn't worth it.

Worked a deal out with Freddy Porto. Dominique set up appointment and Anwar took care of financing. Good crew, negotiation was fast enough. Buyers should do their homework, know their number, and be willing to take a deal or move on. I can't speak to service department and I am from PA, but sales experience was pretty good. Better than what reviews are saying. Thank you and your team for helping me get my Ford Escape!

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the xxxxxxxxx about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off.

We traded in our 2020 Ford Ranger on a 2023 Ford Mustang Mach-E at Malloy Ford of Alexandria. We gave a downpayment of $2,000 with our credit card (everything attached in the contract). The sale contract (last page of attached document) assured us that we would pay xxx amount of money monthly for 84 months, beginning on 1/24/24. The dealer, specifically the finance director who signed the contract, Aman Meerzaman, called me today saying that the bank did not approve the 84 month contract and that we would have to give another $1,000 in order for them to close the deal that for us was already closed. We said we could not pay that money, so they asked us to return the car and we did not agree. Now they want to repossess the car. Be careful with this dealership, they lie to their consumers.

I never heard anything back from this dealership. Really disappointing, I have a trade and I have good credit.

This dealership's service manager is such a rude person. He will call a female customer names rather than understand that the poorly performed service in my case ended leaving me in a dangerous situation on the road. I should have read the reviews before taking my car there. I had battery replaced which should be a pretty simple thing to do. The battery cable was left loose and my car stopped 10 minutes later I drove off the dealership. The service manager argued with me that the cable was on when I drove off and came loose while driving. Go figure! Per the service manager, this was an inconvenience for me when my car died on the busy intersection, not even the emergency lights worked, can't push my car off the road. When I said I refuse to pay for any labor and I want my money refunded, the manager called me an opportunists and a liar- basically in his mind I was trying to scam the service for $40. I will not recommend this dealership to anyone. The one star reviews should be taken in consideration when taking your car to be serviced there.

Never seen something like that they could fix my car for 14 months and after all this time they try to charge me with out fixe the card .never came to this place They service are terrible