Ted Britt Chevrolet Sterling

Reviews

4.0 out of 5 4.0
110 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 27, 2019

    Michelle my salesperson was very professional, helpful and knowledgeable. I enjoyed working with her and would gladly do so again

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad to hear you found our staff was knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or st...op by. Have an awesome day!

  • 5.0 out of 5
    February 21, 2019

    Had a check engine light come on - feared the worst. But it turned out it was just low on oil (high mileage vehicle) and only needed an oil change to... fix. Appreciated the honesty of the service team.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your support! We're glad to have been able to assist you, and look forward to seeing you again. Take care!

  • September 8, 2017

    I just purchased a used 2017 Toyota Tacoma from this dealership. I drove from Fredericksburg, Pennsylvania because they gave me the best deal. I was looking... for the past month local in my area and it seemed like no dealership wanted to make a deal and sell a truck. So I emailed Ted Britt Chevrolet and inquired about the Tacoma they had for sale. Antonio was my salesman and he not only emailed me but called me as well. I explained to him what I wanted in a monthly payment and he got the Manager Dave on the phone. Short and sweet, we made a deal and I put a $500 hold on the truck. I just returned home from Virginia with my Tacoma and couldnt be more happier with my salesman and my buying experience. I would highly recommend salesman Antonio and this dealership. I had a GREAT buying experience! I could not be more pleased!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 26, 2019

    Ted Britt Chevrolet's competitive pricing and placement drew my wife and I in. Though, it was the efforts of Sam Daugherty that secured the deal. He listened... to our wants in a new vehicle, and upon arrival he had three vehicles, that met our parameters, pulled up next to each other, cleared of all the snow and cleaned off (it had just snowed 8 inches). Sam and his sales manager Angel worked with us on the pricing and got us to a range that we had in mind, and thus into a new 2019 RS Cruze, a car we really enjoy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedb...ack! We hope you have a great day!

  • 5.0 out of 5
    January 21, 2019

    I lease a new car every 3 years and I have gotten the last two from Ted Britt Chevrolet. They have always been extremely responsive during the buying process... and gotten me exactly the car I wanted. Service is also a breeze. They contact me when my car tells them it needs service. I make the appointment online and the process is straight forward and easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, we set high expectations for ourselves so it?s gratifying to hear you had great experiences with us. We sincerely value your business and look... forward to your next visit!

  • 1.0 out of 5
    December 16, 2018

    Horrible, horrible service. Our salesman told us we could put a down payment down in order to save the car as we needed to wait for our insurance check... for totaling out our previous vehicle. We signed the paperwork and went to another building to get our tags and title worked out and pay our down payment. Waited half an hour and only got a hold of someone after a random employee walked by and we inquired as to when we would be helped. Then we're told that they could not hold the car for the down-payment amount we were promised and would have to pay that day and that they could not promise the vehicle would be there. Needless to say we made them shred our paperwork and we walked away. The right hand definitewdoesnt know what the left hand is doing at this place. Plus, their "processing fees" are way higher than the standard for Virginia, even for those like us who are paying cash. RUN AND FIND A DEALERSHIP THAT KNOWS WHAT THEY'RE DOING

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi, it is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you ...are willing, please reach out to us at (703) 955-3610 so we can work towards a resolution.

  • 1.0 out of 5
    December 2, 2018

    I went to buy a car for my daughter and after an hour I finally found something that would work for her. I then told the salesman that I had to be under... $200 per month and that I was going to out $500 down. Keep in mind that the car was only 11k. When i went to test drive the car, the battery was dead and I noticed that the car definitely had some front end damage (which was apparently not reported to Carfax), and some big pain issues. I attempted to work with the salesman and his manager. They came back to me with a deal that would require me to spend $215 per month and put $1000 down. I respectfully thanked them for their time and told them to have a nice night. A couple of days later a salesperson named Angel started texting me. He was extremely rude and condescending. I kept his text messages so that I can show them to the Ted Britt management team and to my lawyer. DO NOT BUY A CAR FROM HERE. ANGEL SHOULD ALSO BE FIRED. Me and my family have bought 10 cars from Ted Britt Fordand we have even referred Ted Britt Ford in the past, but Ted Britt Chevy has ruined the nearly 25 year relationship.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 25, 2018

    Very nice people, was contacted back within mins of requesting about a truck. Never pushy, but mad sure i was taken care of . Would definitely recommend... to family and friends

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, we're happy you found our staff to be so supportive during your experience here at Ted Britt Chevrolet. We hope to see you soon!

  • 5.0 out of 5
    October 25, 2018

    Great deal! Great customer service and knowledge of vehicles! We got the perfect Tahoe! And love that there are no more stacks of papers to sign and... file...everything is on a thumb drive!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take ca...re!

  • 5.0 out of 5
    September 23, 2018

    I walked in thinking nothing was gonna happen, and drove off with a car I absolutely love! The customer service was amazing all around. Was treated like... family!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!

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