Ourisman Chevrolet Buick GMC of Alexandria

Reviews

4.6 out of 5 4.6
230 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 15, 2019

    I made a appt. for 7:30 am pull into the service lane no one approached at all, the service porter told me its Monday so you are going to check with a... writer and see who is not busy, one writer told me to see one of the two other writers, I stood there while KEVIN SOSA, finished talking to a tech about his weekend, I told him I had an appt. and showed him the Ourismans, coupon which was $49.95 for a oil change and tire rotation, straight off the bat he said well that's not the price, the price is $64.99 because I had to pay shop supplies etc, anyways I left and took my truck to OURISMAN CHEVORLET and paid $52.95 for the same thing, Ourisman Buick is just closer to my job, but they can go straight to xxxx !!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 20, 2019

    All service requests were completed satisfactorily and on time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • July 25, 2018

    The staff was very friendly and accommodating. I ordered the truck but when we got home we decided we wanted another color. They didnt miss a beat, found... a Suburban the color we wanted I another State. Got it to us in less than 3 days. We are quite happy with the experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chris, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enj...oyed your experience here at Ourisman Chevrolet Buick GMC of Alexandria!

  • 5.0 out of 5
    May 11, 2019

    Great job. They are fast and provide dependable service. Thanks Jeff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    January 6, 2019

    Sales manager very rude and disrespectful. Think his name was Habib

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2018

    I love Ourisman of Alexandria. They expedite the buying process

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Beulah, thank you for your kind words and this wonderful review!

  • 5.0 out of 5
    December 14, 2018

    My experience was truly exceptional. All of my questions were answered and the staff was extremely polite and professional. The waiting room was clean... and quiet. My waiting time was short and sweet. I was kept aware of the process of the service. Overall, I am completely satisfied with the service department at Ourisman Chevrolet of Alexandria.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks, James! Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything el...se we can do for you; we are more than happy to help!

  • 5.0 out of 5
    December 12, 2018

    An overall good experience. Max was very helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks, Danton! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach... out to us if there's anything more we can do!

  • 5.0 out of 5
    November 27, 2018

    As usual, Mike Seed provided excellent service and attention to my needs. Mu 2009 Impala is operating exceedingly well but am preparing to purchase a... new vehicle within the next 4 -5 months. My first stop will be at Ourisman to to begin the process.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks, Jim! Your satisfaction is important to us, so we want to sincerely thank you for choosing Ourisman Chevrolet Buick GMC of Alexandria and we ho...pe to see you again!

  • 5.0 out of 5
    November 27, 2018

    Three years ago, I brought my 1997 Buick Skylark in for a major repair, and the work was excellent and it was able to go on the road another 3 years. Two... weeks ago, with my Buick now falling into a state beyond repair, I went in to see if I could get a good used car, a 2008-2010 model, and they just happened to have a 2010 Chevy Malibu in excellent, almost in like-new, condition, with only 36,000 miles on it! They dealership really worked with me to get what I was truly looking for. Better still, they kept calling banks/credit unions for financing, and I settled on a deal I was truly comfortable with. When I went to pick my car up, they filled up my gas tank and cleaned the car completely. They even helped me transfer my car registration and plate numbers over! This is truly an exceptional dealership, and I would recommend this place to anyone looking for a new or used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jennifer, we're pleased to know we have been able to exceed your expectations and really help you out! Thanks for the recommendation, and have an amaz...ing day!

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