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Herb Gordon Subaru Volvo Cars Silver Spring

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Herb Gordon Subaru Volvo Cars Silver Spring Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 1998

Here at Volvo Cars Silver Spring and Herb Gordon Subaru, our primary concern is the satisfaction of our customers.

...



We are located at 3161 Automobile Blvd. in Silver Spring. Come see why over 340 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Silver Spring Subaru and Volvo dealership is one of the premier Subaru and Volvo dealers in the state of Maryland!

We invite you to shop our website at www.volvocarssilverspring.com, where you will find a great selection of new and used Volvo vehicles including the S60 and XC60 and XC90.

"15 minutes from everywhere!"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
761 lifetime reviews. Includes reviews of Herb Gordon Subaru Volvo Cars Silver Spring from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 18, 2019

    Eddie Reyes & Eddie Sarecky This serves to express my sincere appreciation for the Outstanding sales service you have given me throughout the purchase... of my new SUV. First, I knew It was time for me to get a new vehicle I was extremely apprehensive at the thought of walking into any dealership to make a vehicle purchase. If I must be honest car salesman do you have the reputation of being extremely overbearing and often pushy and I just didn't want to deal with that. Each time I think about going to a dealership I kept thinking "Oh Lord, I'm going to be dealing with some guy who is going to be all over me and so I keep putting it off and putting it off.... Needless to say, when my friend Tony Miller told me "I have the perfect person for you" Yes I was skeptical and very much apprehensive however the fact is I know Tony as a man of integrity and so that gave me solace that his referral would be just the same. I contacted Eddie S. by phone; Eddie - right off the bat as we conversed you made me feel as though you knew me for years even though we never met. You were extremely warm , personable and I had the feeling I was in great hands and would be taken care of; in fact I believe that's what you said :) Subsequently, I received a phone call from Eddie R. Eddie - WOW!! You are First Class, an Excellent Sales representative. There's really not much to add to that statement. You exude professionalism and reassurance as you assessed my car needs accurately. In every conversation we've had throughout this process you would say "Don't worry, I'll take care of it for you- YOU DID!!! I thoroughly enjoyed working with you Both and would recommend you and the dealership 'MileOne' to anyone looking for an excellent automobile. In a world where we don't always have the best experiences in a car dealership, this was great! It is without hesitation that I would buy another vehicle from MileOne and I will recommend you to family, friends or others who are looking for a dealership with integrity and vehicles to match. Sincerely

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eddie Reyes

    Used Car Manager

    (5.0) 19 reviews

    Ed Sarecky

    General Manager

    (4.7) 22 reviews

  • 5.0 out of 5
    July 17, 2019

    Robert works as a service manager at Volvo he's awesome , knowledgeable and kind. It's Lille leaving your car with someone who will take car if it like... you would . I love my CC90 and I know when I need service Robert will take care of my car. He's so awesome !!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Booska

    Service Advisor

    (5.0) 6 reviews

  • January 3, 2017

    We were greeted by Michael Wallace as soon as we entered the showroom and began viewing the car we wanted. He was very helpful in answering all our questions... and arranging a test drive. They were able to find in their stock the exact car I wanted at a reasonable price. Thanks to Michael Wallace and the sales manager for their assistance. You have an excellent facility.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your complimentary feedback of Herb Gordon Subaru. We genuinely appreciate your business and thorough review. Please remember that sho...uld you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

  • 5.0 out of 5
    July 17, 2019

    Quick and Friendly, what a great experience. Tyler took great care of me. He had me in and out and was very thorough. Thanks Tyler for making the experience... easy!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jarett, thank you for your positive review. We're glad to hear that you found our team here at Volvo Cars Silver Spring so helpful. We hope you contin...ue to choose us for all your automotive needs! Take care!


    Worked with:
    Tyler Smith

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    July 15, 2019

    Got in and out with a loaner car in about ten minutes. Service was completed the same day and the car was ready for pick up when I arrived. Free wash was... included.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us... for all your automotive needs! Take care!


    Worked with:
    Tyler Smith

    Service Advisor

    NOT RATED

  • 2.0 out of 5
    July 13, 2019

    I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service.... However, on yesterday I took my 2017 in for the 40K mile service and had several issues during the visit. My prior service reps Mike VanHausan and Dana were amazing but are no longer with the company. Yesterday, the service representative, Mr. Espejo, seemed indifferent about my visit. The list of issues from yesterday's visit is listed below (unfortunately, it's not just one). (1) The woman who facilitated the loaner car transaction was extremely unprofessional. I have used loaner cars from Herb Gordon Volvo for 10 years and updated insurance information is in the system, despite presenting my insurance card, she was very rude when I mentioned that the information is likely in the system. In a very abrasive tone she mentioned, "I'm just doing my job." She tossed my insurance card and license back on the counter after she was done. Appalled, I almost walked out of the establishment, but assumed she was simply having a bad morning. (2) Tyler was great, communicated via text while my car was in service. However, upon my return to pick up the car, Mr. Espejo was once again indifferent and dismissive; he simply referred me to the area for payment. HE DID NOT EVEN COME OVER TO DISCUSS WHAT SERVICES WERE PROVIDED! Usually the service team member reviews the service in detail. However, Tyler took the lead. Prior to leaving, I saw Mr. Espejo review the service for another customer. (3) I had a coupon, presented to Mr. Espejo during drop off which is routine, but that was not applied to the bill. The manager took care of this immediately, after I caught the issue. (4) A service light for tire pressure was not addressed. This is a routine service that was overlooked. Again, the manager expeditiously drove the car back to the garage to have it addressed. I usually don't submit these reviews but the service that I received yesterday was such a stark contrast from my past experiences. I hope it had nothing to do with my baseball cap and sweats, as I usually drop off in professional attire - but unfortunately I am not so confident AND it really shouldn't matter! Customers spend considerable money to service Volvo cars that are known for safety and reliability. I hope this review is helpful in providing feedback to all Herb Gordon team members. Best, Dr. Rhodes.

    2.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dr Rhodes,Thank you for taking the time to speak with our Service Manager, Joe Devlin. We appreciate your long term loyalty to our dealership, the nic...e comments on what you been able to count on over the years and the opportunity to assist you with your future service needs. We sincerely apologize for your last visit not being up to our standards, for which we have taken corrective action. If we can be of any assistance, please feel free to reach out to Joe at 301-890-3039 or jdevlin@mileone.com.


    Worked with:
    Jose Espejo

    Service Advisor

    (4.5) 29 reviews

  • 5.0 out of 5
    July 11, 2019

    They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jose Espejo

    Service Advisor

    (4.5) 29 reviews

  • 5.0 out of 5
    July 10, 2019

    From start to finish Keith and Diego were a delight to work with. The price of the car and the whole process went excellent. Will definitely come back... and by my next car at Silver Spring Volvo.

    Not Applicable
    Customer Service
    Not Applicable
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith Kinsey

    Sales Consultant

    (5.0) 21 reviews

    Diego Munizaga

    Sales Consultant

    (5.0) 19 reviews

  • 5.0 out of 5
    July 8, 2019

    I have been looking for a car for a week and a half to no avail . I was told to go to Herb Gordon Volvo and talk to Ed Sarecky. Well needless to say... I finally felt like someone was really listening to me and willing to help with my decision. After my decision I was sent to deal with Peter Larsen who totally made me feel at home and listened to all of my questions. I was totally put at ease. Peter handled all of my car buying needs . I will continue to recommend Herb Gordon and Ed and Peter as they gave me the best service I have had from my time spent looking for a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car and thank you so much for your recommendation! If you have any further questions, please give us a call. We're always ...happy to help!


    Worked with:
    Peter Larson

    Sales Consultant

    (5.0) 58 reviews

    Ed Sarecky

    General Manager

    (4.7) 22 reviews

  • 5.0 out of 5
    July 7, 2019

    Peter was a pleasure to deal with. The entire dealership was low pressure and the vehicle is in Excellent Condition. This is our first Volvo experience... and likely not our last!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more th...an happy to assist you! Safe travels!


    Worked with:
    Peter Larson

    Sales Consultant

    (5.0) 58 reviews

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