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Took my car in for a recall and the folks at Hendrick were friendly and quick in getting it done. Will definitely go back there.
We purchased our Honda from this dealership four years ago and have been servicing it here on a regular basis. Our last visit several weeks ago was average.... There was a long line to enter the service bay area. Even though it was a Saturday afternoon, we'd never experienced this kind of long wait previously. The service advisor acted as if he would give me a great deal (with lots of winks and assurances) and lots of discounts, but somehow I left feeling like I really didn't get a good deal at all. For example, he explained that there was a nail in the sidewall of the tire, requiring a new tire, and he would give me a deal of approximately $93 for the tire since I'd purchased all four new tires there last year. But when he added $93 to the existing work scheduled to be performed for $179, the new total came to just under $400. When asked how this happened, the itemized schedule of work was provided and was very confusing with different discounts applied in different areas, and there wasn't a clear indication of how much I was paying for each service item. For the first time ever using this dealership for service, I had an oil mark on my new concrete driveway the day after service. Clearly this was sloppy work by the service technicians who failed to wipe down parts after the oil change. While waiting 2 1/2 hours for the work to be done, service team members were frequently walking through the waiting area eating free lunch that had been provided to them. Meanwhile, the customer waiting area was not very clean or stocked with refreshments for customers. Overall, there are so many Honda dealerships around the area, I'll probably try another one next time.
I went to look for a car I found at their location, though it was a long drive, the team was very welcoming and from the person trying to sell me the car... (Leon) to the manager and the finance manager closing the deal. They all where great and willing to work with my price. You know dealerships dont get good reps when it comes to selling cars but I’ll definitely recommend this one!
Everything was excellent!! I will continue to use you for repairs!!
Hi Cindyo, thank you for taking the time to leave a review for us at Hendrick Honda Woodbridge. Our team strives to deliver an excellent experience, ...and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Nice experienced. I will come back. Good staff. Gentle people.
Luis Romero, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Honda Woodbridge. Thank yo...u for the great review!
Was as always a very pleasant experience.My CR-V is only serviced at this dealership.
Good experience Good new product and good trade-in value.
I was met with excellent customer service and all of my maintenance concerns were addressed expediently!
Fran, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Honda Woodbridge. Thank you for t...he great review!
Just got off the phone with the "gate keeper". Ready to buy a car today for my wife. Will be coming from Clinton, Maryland. Too far of a drive to get... all the way there and hear "oh we just sold it" (which has happened to me before). I couldn't even find out if the car was still available before making the trip. I asked for used cars first and she started grilling me for information. LOOK, I AM THE CUSTOMER! Don't disrespect me by asking me questions and not answering mine. That's an old bait and switch tactic. Get all my information regardless as to whether you have the car I want or not. Then when I make the trip to you, try and sell me something else because you don't have what I came for. I don't need the frustration because plenty of other dealers would gladly show more respect to potential customers in order to earn their business. Obviously this is NOT one of them.
Hendrick Honda is an excellent place to buy and maintain a Honda. The salespeople are extremely responsive and genuinely committed to perfect customer... service. My salesman responded positively to every request and continued to assist and respond well after my purchase. The administrative people and maintenance staff have been consistently friendly and responsive. It seems to be a nice place to work -- a place where people like each other and are friendly toward evewryone.
Hi Bernadette, thank you for taking the time to leave a review for us at Hendrick Honda Woodbridge. We're happy we could meet your expectations!