Farrish Chrysler Dodge Jeep RAM

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 30, 2019

    Very professional , there was no pressure from anyone at the dealership The sales person was extremely helpfull. I thought I was moving to the area but... , when that didn’t happen, the purchase didn’t make srnse

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Patt, Thank you, we are very happy to have provided you with such a positive experience!

  • 3.0 out of 5
    September 30, 2019

    Dropped off my jeep for an oil change and tire rotation and the recall V 41 And to check out a rear sensor and was told maybe I’d get the car back Thursday... late definitely on Friday. Kept calling Friday didn’t get much of an answer until very late and ultimately the car was not seem to been worked on until late Friday and therefore I only receive the car back on Saturday someone definitely dropped the ball on this service. It was not very happy as I had Plans and did not have a car!

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jeff, We're sorry for any miscommunication that occurred with the service of your vehicle. Your experience at Farrish of Fairfax is very important to ...us, and this is far outside of our usual standards. I want to personally apologize to you for the extended wait time and any inconvenience you've experienced. If you have the time, please contact me at your earliest convenience to discuss this issue. Respectfully, Ralph Perkins General Manager Farrish of Fairfax 703-273-0200 ralphperkins@farrishcars.com

  • January 22, 2017

    Tai nguyen helped me out upon my arrival. Found exactly what I was looking for and made the rest of the process go smoothly. Highly recommended to go... see Tai.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    September 30, 2019

    I bought a car and decided to switch it with another car because it was dirty (that pissed me off because they told me that they would get it clean.. obviously).... I couldn't exchange the car because it was a car that was not even from this dealer and of course they didn't tell me that in advance. I told them that they should have just given me the car after they cleaned it the way they had promised to do and they just repeated that I couldn't replace it with a different car. Finally, they suggest cleaning the car. Great. The salesperson's attitude sucked from the beginning until the end: unapologetic, lazy, and frustrating.

    1.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Spark, We're sorry that your recent experience fell short of your expectations. Our goal at Farrish of Fairfax is to provide an exemplary level of cus...tomer service and based on the events you described, we did not meet this goal. I would personally like to apologize to you for any miscommunication and confusion that occurred during your visit. If you have the time, please contact me at your earliest convenience to discuss this issue. Respectfully, Ralph Perkins General Manager Farrish of Fairfax 703-273-0200 ralphperkins@farrishcars.com

  • 5.0 out of 5
    September 28, 2019

    Very happy with my buying experience. Chris L. went above and beyond to close the deal. I would gladly do business with them again and would recommend... them if asked.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    September 27, 2019

    Switched my service to Farrish after continued problems with another Jeep dealership. Great experience. Service (Andrew) was great to deal with and communicated... well. Farrish fixed an electronics problem that I had taken to the other Jeep dealership three separate times and been charged diagnostic fees on each time. Will use Farrish go forward.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Steve, Thank you for your kind review; we are happy to pass along your comments to the team!

  • 5.0 out of 5
    September 3, 2019

    Thank you customer service in the buying process and service department. Attention to detail, follow up and genuine interest in my jeep has been terrific.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    August 20, 2019

    Do not buy from this dealership. Not trustworthy and put my daughter in danger by covering up faults in a used car by pressure washing the engine to cover... up easy to see faults.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review. We are sorry that your recent experience was less than satisfactory. At Farrish of Fairfax we are com...mitted to providing our customers with a first-class experience. We are equally committed to offering honest, detailed information on the pre-owned vehicles we sell. It is unfortunate that you feel this way. If you have the time, please contact me directly to discuss this issue. Respectfully, Ralph Perkins General Manager Farrish of Fairfax 703-273-0200 ralphperkins@farrishcars.com

  • 1.0 out of 5
    June 2, 2019

    Terrible experience. Bait and switched our pricing on the final paperwork up over $5,000 at the last minute after agreeing on a price and spending over... two hours there finalizing the deal. Would not trust them.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We apologize for your negative experience at Farrish of Fairfax. I would personally like to discuss this issue with you. Please contact me at your ea...rliest convenience. Respectfully, Ralph Perkins General Manager Farrish of Fairfax 703-273-0200 ralphperkins@farrishcars.com

  • 1.0 out of 5
    March 9, 2019

    They are Crooks! Be very, Very careful with farrish JEEP. Especially Frank. Keep all records and Do NOT trust them. I recommend NOT going there to get... your car.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lenny, Our goal at Farrish Chrylser Jeep Dodge RAM is to provide our customers with an exemplary level of customer service. I would personally like to... discuss this issue with you. Please contact me at your earliest convenience. Respectfully, Ralph Perkins General Manager 703-273-0200 ralphperkins@farrishcars.com

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