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The technicians are incompetent and do not value customer service. The service manager is an idiot who literally did nothing when I complained. I would... give 0 stars if I could. I am never buying a Hyundai again and I am NEVER going to this dealership again.
Today I overheard an employee say "you can't get anything right because you're so f****** stupid" to the person working behind the payment window in the... service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I'm not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK!
I received excellent service from Don Baker and Chip
Today I overheard an employee say “you can’t get anything right because you’re so f****** stupid” to the person working behind the payment window in the... service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I’m not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK!
I purchased a new car yesterday, a bright blue Kona. I came on the lot, not knowing what I wanted, and Matthew patiently helped me through the entire presses.... Totally recommend him, and the dealership in general! Thanks.
A car sells itself by its reliable reputation backed by the car manufacturer's reputation. Mr. Joseph McNulty made the process of buying a car, the... Elantra, very easy. I liked him because he was not a pushy salesperson. As an elderly woman buying a car, he did not ignore me. Although I brought my son-in-law with me, Joe spoke to me instead of speaking to the male. In the first visit, he told me what I needed to do to purchase a car in Virginia when I have another state's license. Joe set up the purchase process very easy with transitioning me to the information person and the financial person. On this basis of not being pressured to buy, on the basis Joe would talk to a woman trying to make a purchase, I would recommend this dealership and Joe to friends who are considering making a purchase
I was very pleased with Thomas Kim and his manager (I'm afraid I forgot the manager's name). In buying a car, I do not like to waste time haggling or being... upsold. Thomas asked what I wanted and then when it came to price, he asked me what price I needed so I would buy from Fairfax Hyundai and not continue shopping around the area. When I gave him that bottom line price, he brought it to his manager immediately, and he met my bottom line price. I also appreciated the lifetime oil change and state inspections as part of the purchase. The gentleman and lady who helped me complete the paperwork and take care of my trade in were also excellent to work with. I was in and out of the dealership quite quickly.
The people were all pleasant and helpful. They listened to me and acted on what I said rather than what they were trying to sell. When the person I was... talking to didn't know something they found the answer. Three things stood out from other dealers. First, they were willing to email me a final price which was exactly the price I had to pay when I bought the car. Second, up-sells were minimal - I had to watch a video on their extended warranty, etc., but when I declined them they didn't try to pressure me into changing my mind. Lastly they were willing to modify their procedures for me. For example they normally do a credit check even though I was paying cash but when I explained I had locked my credit they did another check which didn't go to the credit rating companies. It was the best car purchase I can remember. Note that I was buying a new car so I can't speak to the used car experience. Also I was buying off the lot and not trading in a car - my previous car had been totaled - so I can't speak to the experience of ordering a car or financing a car.
I had a bad experience. I took my Hyundai sonata to (Fairfax Hyundai). My car's alarm was the problem . They told me that, they need to diagnose the car... and find out what is going on with my car's alarm. (And diagnose is 130$) I said I am far away from my home and I don't have any choice but say yes. They told me they will contact me soon as they find out the problem of my car. And next day Hyundai Fairfax called my wife and told her car is ready they couldn't find any problem with the alarm they think the battery is the problem and they put the battery and battery is the top of the line, and the 295.30$ is the bill. When I heard it, I kinda got mad they didn't call for permission to fix the car or tell us what's the car's problem, all he told my wife what they think and fixed already. When I went to service desk they said, they changed the battery and change the filter plus diagnose (295$). I got more mad and told the guy at the service desk, I told him, I brought my car to this place for alarm problem, not a battery or filter and nobody call us for the issue of the car and get permission from us to fix it.I told him I need to talk to your manager. He told me manager Ricky is about the leave, let's go to him before he leaves. Manager Ricky told us, they need to call his employee and find out what really happened, I felt like he didn't believe us. He told me we have to wait until his employee calls him back. I asked him how long do I have to wait for it. He said he can't do anything until he employee calls him back. He said, he should call back between 5 to 10 minutes. I went to service desk and wait. Service desk employee said his manager Ricky leaving and if he leaves there is no other manager can do anything to help about it. I went to manager Ricky right before he gets in his car and asked him if you leave who is in charge the make a decision about my issue. With rude answer he told us, his employee can take the battery off the car and put the old one in and you can take it somewhere else. I was shocked about his poor managing skill. I said, your employee didn't even bother to tell us the problem and get our permission to fix it, and you are telling me that. The way the he handle this situation was horrible. I couldn't believe that the their manager told me that even after I explained to him the problem. I realized that manager was in a hurry to get out and my problem wasn't really his problem. So I paid the bill because I need my car to go to work next day. I tried to call someone higher than him and they told me their general manager is sick and not coming back more than a week. All I was expecting was sorry and let's fix it. I am very sure customer service is important to Fairfax Hyundai and I am hoping that they will take care of the problem after this review. Thank you.
We were given the best deal by our sales rep. 4 years ago. This time we bought 2 cars. My son now also loves his hyundai.