Fair Oaks Chrysler Jeep Dodge RAM

2.9 out of 5 2.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 6:00 AM - 12:00 AM

Fair Oaks Chrysler Jeep Dodge RAM Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

6:00 AM - 12:00 AM

Tuesday

6:00 AM - 12:00 AM

Wednesday

6:00 AM - 12:00 AM

Thursday

6:00 AM - 12:00 AM

Friday

6:00 AM - 12:00 AM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2010

We are a 5 Star Certified Chrysler Jeep Dodge Ram dealer servicing our customer's automotive needs for over 20 years! co

...

me and experience the differenece yourself, and be treated the way you expect and deserve to be treated. Our professional sale & service team are ready to serve your every need, and our management team is also approachable, should feel the need to speak with them directly. We always pride ourselves on the great customer service, and we never lose a customer over price or payment. Our service department is second to none and stay open late hours to better accommodate our customers demanding schedules.

"Experience the difference in the Family-Owned 5 Star dealership in Sales and Service!"

Service

Tire Rotation

$49.95

Oil, Filter Change

$34.95

Heating, Cooling Diagnosis

$39.95

Wheel Alignment (FWD)

$89.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.9 out of 5 2.9
146 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    October 11, 2019

    They are Typical car dealer. Dont waste your time unless you find something you find exactly find a good a deal. They'll just jerk you around, hidden costs... and fees, you will not need.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, I am troubled to see you felt your shopping experience did not meet your expectations. I would appreciate the opportunity to connect about yo...ur concerns. Our customers are important to us and we strive to provide excellent experiences. Please reach out to me when it is convenient to discuss further. Best regards, Hermann Cuadros, Director of Sales, hcuadros@fairoakmotors.com, Fair Oaks Chantilly CDJR

  • 1.0 out of 5
    September 3, 2019

    Fair Oaks Chrysler Jeep Dodge Ram 4170 Auto Park Circle Chantilly, VA 20151 After seeing the listing on cars.com for $15, 700 I went to the dealership.... The sales rep said the car was $19,700k. On Cars.com it was listed as $15,500. I asked to have all of the add ons not installed/activated and I would purchase it for the $15,700k listed. He said not only were all of the add ons mandatory, but unless I financed through you all it would be $1000 more just for not financing. I said OK. I'm OK with that as I could pay it off in 4 months and by doing that it would only increase the price by approx$200. So I offered $17.700, and he said he could not do that. I offered $18,700 and would do the financing. It was exactly the car I wanted, so I was willing to suffer a little from the deception. He said the sales manager said no. I left and on Sunday purchased a car from a private dealership for the exact price they listed on Cars.com. Cars.com made finding exactly the car I wanted. Very well maintained, excellent condition. I have never been baited like this before and that you are a dealership makes all the more shaming for your name. You were supposed to be a reputable dealer., not a hack suckering people to come in so you could try to hook them now that you got them in the building. I feel badly for Jeep Dodge Ram. You are denigrating the name and affecting the entire Jeep Dodge Ram family with your disreputable behavior.

    1.0 out of 5
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    5.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    Keith, Thank you for bringing this situation to my attention. We really appreciate your honest feedback and regret to learn of your disappointment wi...th any vehicle pricing that wasn't to your standards. I would appreciate the opportunity to connect with you to best resolve your concerns. Will you please contact me when you are free? Thank you. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

  • February 3, 2018

    This place was absolutely fantastic. The salespeople there are really kind and very knowledgeable. The finance office really knows their stuff. I worked... with Rich the sales guy and Flo in finance and they rock.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 3, 2019

    im stay in front desk for 30 minutes no one ask me for what i need or help and apter that the sale man is come and tell to wait

    1.0 out of 5
    Customer Service
    Not Applicable
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    2.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Phuoc, I am sorry to see you felt disappointed it took longer than expected to attend to you during your visit to shop for a vehicle. I would appreci...ate the opportunity to connect with you so I can hear more about what happened. Rest assured, we always want our guests to have excellent experiences. Will you please reach out to me when you are available? Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

  • 1.0 out of 5
    June 30, 2019

    The worst dealership I have ever dealt with. Be aware everyone and Stay away from this dealership. I made an appointment to go check out a car and I specifically... advise them that I was coming from a different state which was three hours driving each way . They gave me the appointment and Once I arrived there the car mysteriously disappeared and wasn't on the lot for me to look at or test drive then they later made an excuse saying that it needed to be fixed at the body shop which was never mentioned when I called earlier that morning. So I wasted almost over 6 hours of my time for nothing. And I honestly have a feeling that there was something fishy going on with the car that they don't want me to see. And they couldn't tell me upfront and they let me drive all the way to Virginia and wasted gas and tolls and my time as well.

    1.0 out of 5
    Customer Service
    2.0 out of 5
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    2.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 7 found this review helpful. Did you?
    Dealer Response

    Sam, We're disappointed to hear that you didn't have a five-star experience with our dealership. It's important to us that we always provide our cus...tomers with helpful service and reliable information. We would appreciate a chance to make things right; please contact me at your convenience. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

  • 1.0 out of 5
    April 14, 2019

    I drove an hour and a half to see An under $8000 car they have advertised on this site and after confirming they still had the car with winny . She said... they would have the car waiting for me because I expressed that I was in a hurry and simply wanted to test drive to evaluate against the other cars. I was looking to purchase in the next day or two. Not only did they not have the car waiting, but the salesman took me to a car they were asking over $20,000 for which was the same make- different model. Newer year. When I mentioned it didn’t have the same color interior as the one on the website, he went back and checked. Took 45 minutes of my time just to find out that they had “just” sold that car. No one called me, and they tried to show me a much more expensive car. I texted Winnie back To express my extreme dissatisfaction with the waste of time and the bait and switch appearance, and she never responded. Would never recommend this dealership to anyone because I don’t think they are honest.

    1.0 out of 5
    Customer Service
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
    Dealer Response

    Hello, I am sorry to hear about your disappointment in regards to any miscommunication about the vehicle you were interested in test driving. Rest as...sured, it is never our intention to mislead our guests in any way and I would appreciate the opportunity to discuss this further with you. Please reach out to me with your preferred contact information when you are available. Thank you for your time. Sincerely, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

  • 1.0 out of 5
    January 10, 2019

    Buyer beware! The service dept does the minimum possible and the salespeople sell these cars knowing that they have serious problems which the buyer will... eventually have to pay to have repaired. If you do business with them, make sure you have a pre-purchase inspection before you buy. I'm glad I did. The car had myriad problems from a fuel line leak to dry rot tires. Buying from them is like playing craps with loaded dice. Caveat emptor!

    2.0 out of 5
    Customer Service
    1.0 out of 5
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    4.0 out of 5
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
    Dealer Response

    Hello, I express my regret to learn of your disappointment in regards to the vehicle you purchased. Providing excellent customer service is our main ...goal, and I would appreciate the opportunity to discuss your concerns further with you. Please reach out to me with your preferred contact information when you are available. Thank you, Arash Khosh General Sales Manager akhosh@fairoaksmotors.com Fair Oaks Chantilly CDJR

  • 1.0 out of 5
    October 6, 2018

    Looking at 2010 Enclave. Requesed information and photographs of actual vehicle several times, only to get very poor pictures made with cell phone. Salesman... is signed never made an effort to contact me in any way, All contact that was made was made by me. Vehicle sold without me seeing it. I once called, asking to talk to someone such as the general manager, only to be put through to the salesman. At that point he was very little help.

    1.0 out of 5
    Customer Service
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Jerry, Thank you for your feedback. I would like to extend my personal regrets to see you are disappointed we did not meet your expectations. Please ...know I take your feedback seriously and I appreciate you reaching out to me over the phone. If there is anything in particular I can assist you with, please send me an email with your preferred contact information. I look forward to turning around your experience. Best, Patrick Prendergast General Sales Manager pprendergast@fairoaksmotors.com Fair Oaks Chantilly CDJR

  • 4.0 out of 5
    September 30, 2018

    I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application... was received. I’m surprised about huge delay

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jesse, Thank you for bringing this to my attention. I would like the opportunity to speak with you and discuss the matter. Will you please reach out ...to me at your earliest convenience? Sincerely, Patrick Prendergast General Sales Manager pprendergast@fairoaksmotors.com Fair Oaks Chantilly CDJR

  • 5.0 out of 5
    May 4, 2018

    The sales man really was a very nice guy. He help explain the different features between models. We were looking at three different cars at three different... lots. he was quick to show us the features we really should be looking for.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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