Sheehy Volkswagen of Springfield

Exceptional service from Lion King in the Service Dept. Will keep coming back in the future.

Great customer service- This dealership goes the extra mile to make sure your car is taken care of in the best way possible. I have purchased three cars from them and always use their service center for car maintenance

Always competent and helpful. Have been a customer at Sheehy VW for 20+ years. Service techs are knowledgeable, experienced and always on point. Wouldn’t take my Passat anywhere else!

Quality of the product was in question and unfortunately VW failed to help us on our 2023 Atlas SEL Premium R.

Regarding Unsatisfactory Experience Dear Customer Service, I am writing to formally express my extreme dissatisfaction with the service I received at [ D—-ri Sheehy VW and he’s mangers ] regarding my recent experience purchasing a vehicle. From the outset, I had interactions with your team that led me to believe we had reached a clear agreement on the vehicle price, both through text messages and in-person conversations. However, when I arrived at the dealership to finalize the sale, I was met with a completely different story. The representatives I dealt with not only attempted to change the agreed-upon price but also exhibited unprofessional behavior that I found disrespectful and disheartening. Instead of upholding the original agreement, they seemed intent on tricking me into accepting less favorable terms. This behavior reflects a severe lack of integrity and professionalism that I did not expect from an established dealership like Volkswagen. Furthermore, the atmosphere during my visit became increasingly uncomfortable as I felt dismissed and disregarded as a valued customer. Such treatment is unacceptable and has left a lasting negative impression of your dealership. I hope that you take this complaint seriously and ensure that your staff receives the necessary training to handle customer interactio

Had an excellent experience working with David Cox to purchase a brand new VW Tiguan. He was extremely knowledgeable, friendly and made the process extremely seamless. I am so happy with the service we received and would easily recommend this VW location to anyone. Ask for David! You won’t be disappointed!

I’ve purchased 3 VWs and one w/ a friend. I enjoy dealing with professionals that take time to communicate every detail and don’t condescend to women. Fair treatment for all! I Alway recommend this dealership.

I was served well and very pleased The agent is always advice as well. Meet every expectation.

I recently purchased a 2024 Volkswagen Tiguan from Sheehy VW of Springfield, and I couldn’t be happier with my experience. Sales Rep Fred was absolutely fantastic to work with—knowledgeable, professional, and genuinely friendly. He made the process seamless from start to finish. What stood out the most was their transparency. They were upfront about the out-the-door price, which made me feel confident and informed throughout the entire process. After a smooth and enjoyable test drive, we finalized everything the same day without any hassle. If you’re looking for a dealership that values honesty and efficiency, Sheehy VW of Springfield is the place to go. Thank you, Fred, for making this such a positive car-buying experience!

Leon King is the best!!! He always greets you with a smile and is very kind and knowledgeable. Thank you Leon for your helpful service. Other workers also say hello and offer any help. The waiting room is always clean and you can always go look at the new cars in the showroom.