East West Lincoln

Pam Williams the internet manager was very professional and friendly would definitely consider buying because of her experience.

This is my second car with East West Lincoln (and a fifth within my family). I will continue to be a loyal customer.

East west Lincoln is the place to buy a a Lincoln would recommend shopping here. Gray customer service.

Staff (service and sales force) are excellent! Getting you in and out in the quickest time, all why serving your needs. Thank you East-West for being there!

Have been dealing with them since my first Town Car in 2002. From sales to service the people friendly and courteous. Great service too

I regret having ever stepped foot inside of East West Lincoln. I am highly disappointed in the lack of communication and even more disappointed of the level of customer service that I have received. I purchased a new vehicle on 17 May 2021. The sales manager gave the sales rep the wrong total that I signed the check for. I was assured that it was not big deal and that East West Lincoln would send me a check for the difference. As of 25 August 2021 still no check. I was told by the sales rep that I would receive copies of all signed paperwork by mail. A week later nothing. I reached out to the sales rep twice and finally on the 28 May 2021 the documents were mailed. I was contacted on 22 June 2021, over a month after my purchase, to initiate the PoA and title paperwork. I printed, signed, and mailed the requested documents but the Tag & Title agent could not articulate to me why it took over a month to get this paperwork started. Due to this delay I still do not have title or tags. The staff displays a poor example of professionalism. I will be relieved when this is all over.

I needed a repair for the driver side mirror and ask for my vehicle to be picked up at my home with a rental. I was informed it would take at least one week for a rental. I then said forget the rental and pickup the vehicle for repair. They kept it for three days and no repair. We received the vehicle back for the weekend and was to return back for repair with rental. It’s been two weeks and still no repair or a rental. When talking to service the person on the phone he was very rude and acted like my problem wasn’t his concern, I had to ask for his manager. I bought the new Lincoln Navigator with concierge service and not receiving the service I expected.

I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus). I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign). There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different. Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process. Here're some of the reasons why the sales experience was so good: - I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer. - Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot. - To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month. - When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time. - In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward expecting it was impossible to do (after spending time on the phone with Lincoln myself), but East West made it happen. There's lots more, but these are some examples of the incredible experience I've had with them so far.

This is long, but I'm posting it for anyone looking to buy a Lincoln in the Maryland/DC/Virginia area. I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus). I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign). There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different. Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process. Here're some of the reasons why the sales experience was so good: - I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer. - Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot. - To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month. - When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time. - In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward thinking that it was impossible to do (after spending some time on the phone with Lincoln myself), but East West somehow made it happen. There's more, but these are just some examples of the incredible experience I've had with them so far.

The Service provided was, as always, of great quality that is very much appreciated.