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I wish I could give no stars! We have had the WORST experience EVER with this dealership, specifically with the Service Department (Diane and Mandy). After... taking in our 2018 Jeep TrackHawk twice for the same issue, they refused to see us again. At this point I would NEVER buy another Jeep product again. We initially noticed a smell inside our 2018 Jeep TrackHawk when it would sit in the sun. The smell resembled a dirty gym locker, musty old socks, etc. Anyone who got in our Jeep noticed the smell. 12 Feb 2019 @ 1630 - Jeep dropped off at Dulles Jeep Chrysler Dodge to have the oil changed, tires rotated, and an odor investigated. We believed that the odor was coming from the door panels as we were able to clearly smell it from the mid-range speakers/tweeters. I asked the service writer to please smell the doors where the odor was coming from so that she could identify it to the technician but she refused. 13 Feb 2019 @ 0933 – Mandy informed us that the work had been completed but that she, the technician and the service manager did not smell an odor. I informed her that it was coming from the tweeter speakers in both from doors. She said that a technician would remove the door panels after lunch. Mandy let us know that the vehicle was ready for pickup and that they had indeed found condensation and a 1/4 of standing water in the bottom of the doors. We picked up the vehicle and had pictures of the standing water sent to us by Mandy. A leak test was not performed. WE had to REQUEST a leak test. 26 Feb 2019 @ 12:02 – We dropped of the Jeep for the leak test. I also explained how we’d had multiple instances of moisture build-up on the inside of the front windshield. She simply shrugged her shoulders and said that there was no way for her to verify or do anything about that. She also stated that she wasn’t going to “just start replacing door panels”. Mandy was unable to find a leak in the doors so I asked her to please at least replace the tweeters. She said she would get them on order and we made an appointment to come back in and have the tweeters replaced. 5 Mar 2019 – We dropped off the Jeep to have the tweeters replaced. Mandy said if that didn’t fix the issue to please let her know and we’d go from there. Once we got the car back the smell persisted. I let Mandy know and she told me that her Service Manager told her that the District Rep would have to come in and authorize additional repairs. Mandy finally got back to me and said that she was unable to reach the District Rep and that I would have to call Jeep Customer Service. We never heard from the district rep and we constantly pushed to the Jeep customer service line. We called and left a message for the service manager who promptly replied to tell us to call customer service because they’d found no odor and were not going to pursue the issue further. Guess what?!!?! We took it to Fair Oaks Jeep and were treated completely differently. They were familiar with this issue and ordered another leak test which found the drain tubes from the sunroof were crimped/damaged and needed to be replaced. Water damage is nothing to joke about in vehicles but clearly this dealership doesn't care.
Even though I purchased the car from a different dealership, the service department treated me with the upmost respect. Once the work was completed, all... of the recalls were corrected were explained in details...no questions on my end.
All went very well - everyone went out of their way to assist me.
Thank you for coming to see us and for the great review. We are glad to hear that everything went well with your car buying process.
Although this car is in Maryland most of the time now, taking the 45 minute trip each way to Dulles Dodge is the best choice for me. No other dealership... has treated the car or me nearly as well as Greg Welch and the staff at Dulles Dodge. This is the best dealership in the Washington, DC area and the only one for my Challenger. Thank you, Greg and company!
Spencer Colbert was a pleasure to work with when buying or new car. Sales team in general were professional and helpful. We will buy from them again
I was happy with the overall service.. however I was there 3 1/2 hours ... but I was also glad to have a cleaned oil change and gas Jeep. :)
Price per hour is high, but repairs are good and relatively fast. Offers loaner cars for longer repairs. Coffee machine is really nice in the lounge area.
Usual maintenance, was in and out within an hour. Always excellent service when I go. They explain what is wrong with the car and on occasion have advised... to wait until the next visit (ie. replacing an air filter—it wasn’t dirty yet).
Wonderful customer service! Always a pleasure to visit this business. Everyone is always so kind and willing to help. Never had any issues when ever I... visit.
The service department is 1st rate. Everyone is friendly and respectful. They did a recall on my Jeep and a 30k service. Everything went well, no... hidden prices or attempts to add more work on. I highly recommend Dulles Chrysler Jeep