Ourisman Volkswagen Mazda of Rockville

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 5:00 PM

Ourisman Volkswagen Mazda of Rockville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 1998

Ourisman VW Mazda of Rockville, MD treats the needs of each individual customer with paramount concern. We know that you

...

have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options

"Home of the Ourisman Advantage! See dealer for details...."

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 22, 2019

    I had a great experience in buying a new VW Tiguan thanks to the professionalism of Dino Muller. Even do I was just shopping around, Dino gave me lots... of tips over the phone. With no pressure, he let us drive the car and explained in details the value of purchasing the car from the dealer. A few days later, we decided and purchased the car. And, few days later, a Saturday late afternoon, Dino kept the service department open for us to clear a service light. We were very pleased with the after sales attention and Dino strong customer oriented attitude to solve our problem.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    May 21, 2019

    My salesperson, Ali Hatam, was great. The fellow that handled the payment, just average. The office had a radio playing so loudly that my daughter turned... it down.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • September 22, 2018

    Best experience buying a new car. No shuffling around to manager, experienced and knowledgeable sales representative. We got all the information we needed... and the exact auto we were looking for at the best price quoted from three dealers.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 16, 2019

    I have tried twice to purchase a vehicle from this dealership. I was told NO both times with cash in hand. Yes, I do not live in Maryland but I was purchasing... the vehicle... thought they wanted to keep the lights on. The last time I offered $2000 over the list price and was told no. I am not sure how this dealership stays in business.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 8, 2019

    advertising cars for a low price, of course there is not true!!! when asking for the specific car ( via chat ) no more answers...ghosting :)

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2019

    A good experience was had purchasing a Mazda 3 from Ourisman. I feel as though $750 is not very generous for customer loyalty. I had previously purchased... three vehicles from them.

    Not Applicable
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 22, 2019

    Sales Rep Ali was extremely professional and knowledgeable. Best car buying experience in several years. Would certainly recommend to friends and... family. Will return for future purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2019

    Very happy with my purchase. The process is so smooth that I have never experienced. Sales rep Ali was meticulously showing every feature/function ... the car has , its incredible. I highly recommend this dealership!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 29, 2018

    Customer service was terrible. When trying to connect to the service department the phone calls kept dropping. When they would finally ring no one would... pick up. There was no option to hold, just to leave voicemails that were never returned. My car was a week later than expected and no one bothered to tell me. My car had a leak when it rained and they left it uncovered. When I asked why they let my car flood they said "it rains, ma'am. Cars get wet ma'am". When I finally got my car back, multiple interior trim panels had deep scratches in them from carelessness. I was too tired at that point to argue with anyone else. I'll never bring my car here again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2018

    I always go to the dealership go get my oil change and the feeling of being welcomed by Perdita and her smile is amazing! For a person who goes twice a... year, she immediately recognizes me and treats me extremely well. She offers a complimentary wash which I’ve never been offered before with another person behind the desk.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews