Ourisman Volkswagen Mazda of Rockville Hours
Ourisman VW Mazda of Rockville, MD treats the needs of each individual customer with paramount concern. We know that you
have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options
"Home of the Ourisman Advantage! See dealer for details...."
I had a great experience in buying a new VW Tiguan thanks to the professionalism of Dino Muller. Even do I was just shopping around, Dino gave me lots... of tips over the phone. With no pressure, he let us drive the car and explained in details the value of purchasing the car from the dealer. A few days later, we decided and purchased the car. And, few days later, a Saturday late afternoon, Dino kept the service department open for us to clear a service light. We were very pleased with the after sales attention and Dino strong customer oriented attitude to solve our problem.
My salesperson, Ali Hatam, was great. The fellow that handled the payment, just average. The office had a radio playing so loudly that my daughter turned... it down.
Best experience buying a new car. No shuffling around to manager, experienced and knowledgeable sales representative. We got all the information we needed... and the exact auto we were looking for at the best price quoted from three dealers.
I have tried twice to purchase a vehicle from this dealership. I was told NO both times with cash in hand. Yes, I do not live in Maryland but I was purchasing... the vehicle... thought they wanted to keep the lights on. The last time I offered $2000 over the list price and was told no. I am not sure how this dealership stays in business.
advertising cars for a low price, of course there is not true!!! when asking for the specific car ( via chat ) no more answers...ghosting :)
A good experience was had purchasing a Mazda 3 from Ourisman. I feel as though $750 is not very generous for customer loyalty. I had previously purchased... three vehicles from them.
Sales Rep Ali was extremely professional and knowledgeable. Best car buying experience in several years. Would certainly recommend to friends and... family. Will return for future purchase.
Very happy with my purchase. The process is so smooth that I have never experienced. Sales rep Ali was meticulously showing every feature/function ... the car has , its incredible. I highly recommend this dealership!
Customer service was terrible. When trying to connect to the service department the phone calls kept dropping. When they would finally ring no one would... pick up. There was no option to hold, just to leave voicemails that were never returned. My car was a week later than expected and no one bothered to tell me. My car had a leak when it rained and they left it uncovered. When I asked why they let my car flood they said "it rains, ma'am. Cars get wet ma'am". When I finally got my car back, multiple interior trim panels had deep scratches in them from carelessness. I was too tired at that point to argue with anyone else. I'll never bring my car here again.
I always go to the dealership go get my oil change and the feeling of being welcomed by Perdita and her smile is amazing! For a person who goes twice a... year, she immediately recognizes me and treats me extremely well. She offers a complimentary wash which I’ve never been offered before with another person behind the desk.