[{"id":582479,"firstName":"Krystie","lastName":"Zhang","titleText":"Finance Manager kzhang@criswellauto.com","shortBioText":"Finance Manager\r\n240-252-5800\r\nkzhang@criswellauto.com","emailTxt":"kzhang@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/589cc71438cc.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":348009,"firstName":"Karifa","lastName":"Mara","titleText":"Maserati-Alfa Sales Consultant kmara@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nkmara@criswellauto.com \r\n\r\nKarifa Mara brings 20 years of experience in car sales to the table. Prior to joining Criswell Maserati, Karifa has been a consultant for other high end cars such as Lexus, Audi, Jaguar, Range Rover, Porsche, Mercedes Benz and BMW, where he was always one of the top performers. \r\nHaving worked in diverse systems, Karifa is very flexible and brings a wealth of knowledge in Sales Strategies and exceptional Customer Satisfaction and Retention. In addition, he is fluent in French.","emailTxt":"kmara@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":131,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/ac1b6e1d2e16.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":269885,"firstName":"Robert","lastName":"Buchanan","titleText":"Maserati-Alfa Sales Manager rbuchanan@criswellauto.com","shortBioText":"Sales Manager\r\n240-252-5800\r\nrbuchanan@criswellauto.com\r\n\r\nRob has over 20 years of experience in the automotive industry, which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo and also has an extensive background in the pre-owned market as well as the finance side of things. He resides in Middletown MD with his family, where he has called home for 35 years. In his free time enjoys playing golf, fishing, catching an Orioles game, watching a good movie or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.","emailTxt":"rbuchanan@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/06ef35b61081.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":603992,"firstName":"Nan","lastName":"Wong","titleText":"Maserati-Alfa Sales Consultant nwong@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nnwong@criswellauto.com","emailTxt":"nwong@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/4ad474e9408a.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":251491,"firstName":"Alberto","lastName":"Zamorano","titleText":"Maserati - Alfa Sales Consultant azamorano@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nazamorano@criswellauto.com\r\n\r\nThank you for looking at my profile as I'm the latest addition to Criswell Maserati. I'd been in the Automotive sales business since 1988, my most recent experience dates back to \"BMW of Rockville\" (formerly known as \"VOB BMW\" since July 1994 to January 2015) I'm a results oriented professional with extensive experience in both new and used automobile sales and a high level of customer service who has a proactive mind set with a proven track record of successful relationships with clients. Proficient on the Spanish language. My hobbies include photography, tennis and cycling.","emailTxt":"azamorano@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/abab30b679e2.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":391595,"firstName":"James","lastName":"Tan","titleText":"Maserati-Alfa Sales Consultant jtan@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\njtan@criswellauto.com\r\n\r\nJames Tan came from Singapore in 1989 and has since made Maryland his home. He was a Sushi Chef before his interest in automobiles played a huge role in making Automotive Sales his career. Being fluent in English, Mandarin and a few other Chinese dialects has enabled James to better communicate with his clients and meet their needs. James' approach to his clients has always been with a strong work ethic, combined with sincerity and reliability. His choice of sports is swimming and badminton, while chocolate and a good movie always makes his day.","emailTxt":"jtan@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/30e1724acd4e.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":486312,"firstName":"Danny","lastName":"Ahn","titleText":"Maserati-Alfa Sales Consultant dahn@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\ndahn@criswellauto.com","emailTxt":"dahn@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/0cfa880e9845.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":561437,"firstName":"Anthony","lastName":"Johnson","titleText":"Maserati-Alfa Service Manager maseratiservice@criswellauto.com","shortBioText":"Maserati-Alfa Service Manager\r\n240-252-5800\r\nmaseratiservice@criswellauto.com","emailTxt":"ajohnson@criswellauto.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/8ad19b1ea900.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589522,"firstName":"Alexander","lastName":"Duarte Leal","titleText":"Maserati-Alfa Service Advisor aduarte@criswellauto.com","shortBioText":"Maserati-Alfa Service Advisor\r\n240-252-5800\r\naduarte@criswellauto.com","emailTxt":"aduarte@criswellauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/5009ca769067.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":302874,"firstName":"Jose","lastName":"Calderone","titleText":"Maserati-Alfa Valet maseratisales@criswellauto.com","shortBioText":"Maserati-Alfa Valet\r\n240-252-5800\r\nmaseratisales@criswellauto.com\r\n\r\nJose is a family man with two children; a daughter and a son. His wife also works in the automotive industry in the accounting field. Jose has worked at several dealerships most recently following Omar Stwodah to Criswell Maserati/Alfa Romeo. He will pick up and drop off your car at your convenience along with personally detailing your vehicle on its return. Jose takes pride in his work and is excited to be part of the Criswell organization.","emailTxt":"maseratisales@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/fcb1d860c777.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589529,"firstName":"Max","lastName":"Zelenkov","titleText":"Maserati-Alfa Service Advisor mzelenkov@criswellauto.com","shortBioText":"Maserati-Alfa Service Advisor\r\n240-252-5800\r\nmzelenkov@criswellauto.com","emailTxt":"mzelenkov@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/40816ce123ae.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":595620,"firstName":"James","lastName":"Rojas","titleText":"Maserati-Alfa Sales Consultant jrojas@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\njrojas@criswellauto.com","emailTxt":"jrojas@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/ad33aa87fe66.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472942,"firstName":"Michael","lastName":"Disogra","titleText":"Maserati-Alfa Sales Consultant mdisogra@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nmdisogra@criswellauto.com","emailTxt":"mdisogra@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/2fff7408d968.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Criswell Maserati

4.9 out of 5 4.9
Rectangle 48
Sales
Service Closed

Criswell Maserati Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 6:00 AM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

...



At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"

Service

Fluid Top-Off

Complimentary

Detailing

$229.95 and up*

Oil, Filter Change

$299.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
354 lifetime reviews. Includes reviews of Criswell Maserati from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 15, 2019

    After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Special... Edition. The car is amazing. Equally amazing was the experience of purchasing the vehicle at Criswell Maserati Alfa Romeo in Germantown. Karifa in Sales was fantastic to work with. Since the purchase was late night on a Monday there wasn't a lot of maintenance staff on hand for the car prep so Karifa took car of it himself. The extra attention to the sale and my satisfaction were much appreciated. Krystie in Finance was super easy to work with and very efficient (usually the finance paperwork process is the low point of the purchase experience).

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 131 reviews

  • 5.0 out of 5
    November 14, 2019

    I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We... quickly found a model that met my requirements and then got through the test drive and trade-in appraisal process in short order. The deal sheet was simple and clear and the trade-in offer exceeded my expectations. Krystie was pleasant to deal with, professionally presented additional options for warranty, service, etc. and we got through the payment process with no pressure for extra's. I spent a little time with sales manager, Robert Buchanon to talk more about Maserati and the dealership. Before I left I met Anthony in their service department and had all my preliminary questions answered. Any reservations I may have initially about buying my first Maserati or transacting with a new dealership were quickly dismissed. Simply put, my experience so far with Criswell Maserati has been excellent.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 131 reviews

    Robert Buchanan

    Maserati-Alfa Sales Manager rbuchanan@criswellauto.com

    (5.0) 81 reviews

    Anthony Johnson

    Maserati-Alfa Service Manager maseratiservice@criswellauto.com

    (4.2) 5 reviews

    Alexander Duarte Leal

    Maserati-Alfa Service Advisor aduarte@criswellauto.com

    NOT RATED

  • March 30, 2015

    Five Star Experience from beginning to end!!! Abiola Akintunde was absolutely awesome!! Completely professional, informative, helpful, followed up as promised... and most importantly not your typical pushy salesman. My wife and I purchased a 2015 Maserati Ghibli SQ4. The whole process was hassle free. They provided us with a more than fair trade in value for our 2013 Range Rover Sport and matched a competitive price we had received from another dealer on the car. We drove in from out of town, the car was ready to go, the paperwork was ready to sign and the full team was expecting our arrival and greeted us by name as we walked thru the doors. Anastasia Oganov was amazing as well! She was a pleasure to deal with on the phone and had our paperwork ready to sign so we didn't have to waste any time. Omar Stwodah, the General Manager, runs a well oiled machine!! He was super friendly and provided an excellent recommendation for dinner that evening. A BIG THANK YOU to Abiola, Anastasia and Omar for making the experience stress free, flawless and pleasurable!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. It was great meeting you both. We realize that you have a many choices when purchasing a vehicle so we try to make the exp...erience as pleasant and easy as possible. We value you as a customer and do our best to make the customer experience reflect our appreciation. And I am glad you enjoyed the restaurant and views in Georgetown. Have fun with your new Maserati!! Best, The Criswell Maserati Team

  • 5.0 out of 5
    November 13, 2019

    Been looking for a used Maserati for years. Dealership is great. Karifa is great to work with. Helped to purchase a certified Maserati. Would recommend....

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 131 reviews

  • 5.0 out of 5
    November 11, 2019

    The best customer service experience I have had purchasing a vehicle in a long time. Ms. Wong was very attentive to my needs, and I will always look forward... to her service in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! Thank you for taking this time to highlight the knowledge, friendliness, attentiveness, and professionalism of Nan!


    Worked with:
    Nan Wong

    Maserati-Alfa Sales Consultant nwong@criswellauto.com

    (5.0) 8 reviews

  • 5.0 out of 5
    November 9, 2019

    Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously researched,... she spent time combing her inventory to present me with 3 great options to select from. She was more concerned about my overall satisfaction more that the sale and that trait is rear. At at the end of the day I was extremely satisfied. Roberts knowledge of his inventory was accurate and Krystie was classy and efficiently "to-the-point". Overall. great team cohesion.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience here at Criswell Maserati. We hope that you are enjoying your new vehicle ...and look forward to working with you again on any future automotive needs!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Robert Buchanan

    Maserati-Alfa Sales Manager rbuchanan@criswellauto.com

    (5.0) 81 reviews

    Nan Wong

    Maserati-Alfa Sales Consultant nwong@criswellauto.com

    (5.0) 8 reviews

  • 5.0 out of 5
    October 31, 2019

    Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. ... Great experience and no hidden agendas. I will definitely recommend them to others.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! We're so happy that our entire team came together to provide you with a knowledgable, honest, friendly purchase ...experience. We look forward to working with you again for all of your future automotive needs!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Robert Buchanan

    Maserati-Alfa Sales Manager rbuchanan@criswellauto.com

    (5.0) 81 reviews

    Nan Wong

    Maserati-Alfa Sales Consultant nwong@criswellauto.com

    (5.0) 8 reviews

  • 5.0 out of 5
    October 15, 2019

    Great price, excellent service. Did all the work over the phone and email. Showed up at the branch, signed the papers, and was out in less than 30 minutes.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wonderful! We are ecstatic to hear that our team was able to provide you with an efficient, stress free, purchase experience. Enjoy your new car and... don't hesitate to reach out to any of our team members if you have any further questions.


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Robert Buchanan

    Maserati-Alfa Sales Manager rbuchanan@criswellauto.com

    (5.0) 81 reviews

    Nan Wong

    Maserati-Alfa Sales Consultant nwong@criswellauto.com

    (5.0) 8 reviews

  • 5.0 out of 5
    October 13, 2019

    I had an opportunity to work with Karifa Mara. To be very honest, his enthusiasm to help and make sure I was leaving with a great situation. His positive... disposition and his service was very refreshing, whereas my interactions with Salesman isn't always great. I highly recommend Karifa assist you when you buy a car from Criswell Maserati. Thank you Karifa!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Tommy, we really appreciate this outstanding review and your kind words will be shared with Karifa! If you need anything else, please do no...t hesitate to reach out to any of our team members.


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 131 reviews

  • 5.0 out of 5
    October 2, 2019

    Karifa was very attentive to my needs and took me on a test drive that pretty much sold the car. He didn't pressure me into making an impulsive decision....

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 28 reviews

    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 131 reviews

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