[{"id":348009,"firstName":"Karifa","lastName":"Mara","titleText":"Maserati-Alfa Sales Consultant kmara@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nkmara@criswellauto.com \r\n\r\nKarifa Mara brings 20 years of experience in car sales to the table. Prior to joining Criswell Maserati, Karifa has been a consultant for other high end cars such as Lexus, Audi, Jaguar, Range Rover, Porsche, Mercedes Benz and BMW, where he was always one of the top performers. \r\nHaving worked in diverse systems, Karifa is very flexible and brings a wealth of knowledge in Sales Strategies and exceptional Customer Satisfaction and Retention. In addition, he is fluent in French.","emailTxt":"kmara@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":123,"imageUrl":"https://cdn-user.dealerrater.com/images/ac1b6e1d2e16.jpg","drDealerId":103771,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":582479,"firstName":"Krystie","lastName":"Zhang","titleText":"Finance Manager kzhang@criswellauto.com","shortBioText":"Finance Manager\r\n240-252-5800\r\nkzhang@criswellauto.com","emailTxt":"kzhang@criswellauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/589cc71438cc.jpg","drDealerId":103771,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":269885,"firstName":"Robert","lastName":"Buchanan","titleText":"Maserati-Alfa Sales Manager rbuchanan@criswellauto.com","shortBioText":"Sales Manager\r\n240-252-5800\r\nrbuchanan@criswellauto.com\r\n\r\nRob has over 20 years of experience in the automotive industry, which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo and also has an extensive background in the pre-owned market as well as the finance side of things. He resides in Middletown MD with his family, where he has called home for 35 years. In his free time enjoys playing golf, fishing, catching an Orioles game, watching a good movie or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.","emailTxt":"rbuchanan@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":75,"imageUrl":"https://cdn-user.dealerrater.com/images/06ef35b61081.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":391595,"firstName":"James","lastName":"Tan","titleText":"Maserati-Alfa Sales Consultant jtan@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\njtan@criswellauto.com\r\n\r\nJames Tan came from Singapore in 1989 and has since made Maryland his home. He was a Sushi Chef before his interest in automobiles played a huge role in making Automotive Sales his career. Being fluent in English, Mandarin and a few other Chinese dialects has enabled James to better communicate with his clients and meet their needs. James' approach to his clients has always been with a strong work ethic, combined with sincerity and reliability. His choice of sports is swimming and badminton, while chocolate and a good movie always makes his day.","emailTxt":"jtan@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/30e1724acd4e.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":486312,"firstName":"Danny","lastName":"Ahn","titleText":"Maserati-Alfa Sales Consultant dahn@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\ndahn@criswellauto.com","emailTxt":"dahn@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/0cfa880e9845.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":251491,"firstName":"Alberto","lastName":"Zamorano","titleText":"Maserati - Alfa Sales Consultant azamorano@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nazamorano@criswellauto.com\r\n\r\nThank you for looking at my profile as I'm the latest addition to Criswell Maserati. I'd been in the Automotive sales business since 1988, my most recent experience dates back to \"BMW of Rockville\" (formerly known as \"VOB BMW\" since July 1994 to January 2015) I'm a results oriented professional with extensive experience in both new and used automobile sales and a high level of customer service who has a proactive mind set with a proven track record of successful relationships with clients. Proficient on the Spanish language. My hobbies include photography, tennis and cycling.","emailTxt":"azamorano@criswellauto.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":69,"imageUrl":"https://cdn-user.dealerrater.com/images/abab30b679e2.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":589529,"firstName":"Max","lastName":"Zelenkov","titleText":"Maserati-Alfa Service Advisor mzelenkov@criswellauto.com","shortBioText":"Maserati-Alfa Service Advisor\r\n240-252-5800\r\nmzelenkov@criswellauto.com","emailTxt":"mzelenkov@criswellauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/40816ce123ae.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":302874,"firstName":"Jose","lastName":"Calderone","titleText":"Maserati-Alfa Valet maseratisales@criswellauto.com","shortBioText":"Maserati-Alfa Valet\r\n240-252-5800\r\nmaseratisales@criswellauto.com\r\n\r\nJose is a family man with two children; a daughter and a son. His wife also works in the automotive industry in the accounting field. Jose has worked at several dealerships most recently following Omar Stwodah to Criswell Maserati/Alfa Romeo. He will pick up and drop off your car at your convenience along with personally detailing your vehicle on its return. Jose takes pride in his work and is excited to be part of the Criswell organization.","emailTxt":"maseratisales@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/fcb1d860c777.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":561437,"firstName":"Anthony","lastName":"Johnson","titleText":"Maserati-Alfa Service Manager maseratiservice@criswellauto.com","shortBioText":"Maserati-Alfa Service Manager\r\n240-252-5800\r\nmaseratiservice@criswellauto.com","emailTxt":"ajohnson@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/8ad19b1ea900.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589522,"firstName":"Alexander","lastName":"Duarte Leal","titleText":"Maserati-Alfa Service Advisor aduarte@criswellauto.com","shortBioText":"Maserati-Alfa Service Advisor\r\n240-252-5800\r\naduarte@criswellauto.com","emailTxt":"aduarte@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/5009ca769067.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472942,"firstName":"Michael","lastName":"Disogra","titleText":"Maserati-Alfa Sales Consultant mdisogra@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nmdisogra@criswellauto.com","emailTxt":"mdisogra@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2fff7408d968.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":302876,"firstName":"Gavin","lastName":"Otto","titleText":"Maserati-Alfa Service Technician maseratiservice@criswellauto.com","shortBioText":"Maserati-Alfa Service Technician\r\n240-252-5800\r\nmaseratiservice@criswellauto.com\r\n\r\nGavin started his automotive career as a lube tech, while working on his way through school. He worked at an independent automotive service station, and moved to Maserati/Alfa in the summer of 2015. He had received an Undercar Specialist certificate from Montgomery College, and have achieved ASE certification in A5 automotive brakes. He is still pursuing higher education in the automotive field, with a specialization in electrical.","emailTxt":"maseratiservice@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/4213b18b71b3.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":595620,"firstName":"James","lastName":"Rojas","titleText":"Maserati-Alfa Sales Consultant jrojas@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\njrojas@criswellauto.com","emailTxt":"jrojas@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/ad33aa87fe66.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":484119,"firstName":"Ricardo","lastName":"Hernandez","titleText":"Maserati-Alfa Valet maseratisales@criswellauto.com","shortBioText":"Maserati-Alfa Valet\r\n240-252-5800\r\nmaseratisales@criswellauto.com","emailTxt":"Alfasales@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/a4d5db4e864c.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":579284,"firstName":"Sophia","lastName":"Lopez","titleText":"Maserati-Alfa Sales Consultant slopez@criswellauto.com","shortBioText":"Maserati-Alfa Sales Consultant\r\n240-252-5800\r\nslopez@criswellauto.com","emailTxt":"slopez@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/681e16235a1a.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 6:00 AM
Service 8:00 AM - 2:00 PM

Criswell Maserati Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 6:00 AM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

...



At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"

Service

Fluid Top-Off

Complimentary

Detailing

$229.95 and up*

Oil, Filter Change

$299.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
335 lifetime reviews. Includes reviews of Criswell Maserati from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 15, 2019

    Karifa was great in getting the deal I was looking for. Very attentive to detail and ensures that the customer is happy all the way to delivery where he... was detailing my car to the last second in the 90 plus degree heat. That meant a lot... Overall a very smooth buying experience and as one their reps said, we make it easy to spend your money here. Recommend giving them a try, especially Karifa.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your willingness to recommend our team, especially Karifa, to anyone in the market for a beautiful new car! We value your business and ...look forward to working with you again for all of your future automotive needs.


    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 123 reviews

  • 5.0 out of 5
    July 5, 2019

    I have purchased my share of cars over the years. This dealership is top notch in every aspect. My journey stated with Max when I brought my Quattroporte... in for routine service. He was great! I next talked with Alberto and looking at new cars. I am now the proud owner of a Granturismo MC. This is my 5th Maserati purchase and the best buying experience to date. My first from Crsiswell and not my last! Alberto treated us like family and went the extra mile to make sure we were happy with our purchase He called the next day a holiday to make sure everything went well on our trip home and if we has any questions concerning the cars functions. He is an outstanding sale associate and really knows Maserati's. I highly recommend Alberto if you are looking to purchase from Criswell. Usually the most painful and time consuming process is the paperwork at the end. Not here and especially not with Krystie. She was great to work with! No pushy up selling of options, just an open conversation of what was available and the cost of each. No bundled packages, pick and choose what you want. It was easy and fast. My experience with Criswell and the staff from end to end has been fantastic! I highly recommend them!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to highlight the outstanding work or our entire team! We were ecstatic to read your kind review of your recent purchase.... We look forward to working with you again for all of your automotive needs.


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (4.9) 15 reviews

    Alberto Zamorano

    Maserati - Alfa Sales Consultant azamorano@criswellauto.com

    (4.7) 69 reviews

    Max Zelenkov

    Maserati-Alfa Service Advisor mzelenkov@criswellauto.com

    NOT RATED

  • March 30, 2015

    Five Star Experience from beginning to end!!! Abiola Akintunde was absolutely awesome!! Completely professional, informative, helpful, followed up as promised... and most importantly not your typical pushy salesman. My wife and I purchased a 2015 Maserati Ghibli SQ4. The whole process was hassle free. They provided us with a more than fair trade in value for our 2013 Range Rover Sport and matched a competitive price we had received from another dealer on the car. We drove in from out of town, the car was ready to go, the paperwork was ready to sign and the full team was expecting our arrival and greeted us by name as we walked thru the doors. Anastasia Oganov was amazing as well! She was a pleasure to deal with on the phone and had our paperwork ready to sign so we didn't have to waste any time. Omar Stwodah, the General Manager, runs a well oiled machine!! He was super friendly and provided an excellent recommendation for dinner that evening. A BIG THANK YOU to Abiola, Anastasia and Omar for making the experience stress free, flawless and pleasurable!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. It was great meeting you both. We realize that you have a many choices when purchasing a vehicle so we try to make the exp...erience as pleasant and easy as possible. We value you as a customer and do our best to make the customer experience reflect our appreciation. And I am glad you enjoyed the restaurant and views in Georgetown. Have fun with your new Maserati!! Best, The Criswell Maserati Team

  • 5.0 out of 5
    June 13, 2019

    Karifa was pleasant to work with and got me the deal I was looking for. He was very friendly and made sure all my questions were answered and prepped... everything for the new lease. The entire staff that worked with me was very helpful as well. Highly recommend working with Karifa and this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to report that our whole team worked together to make sure that you got the car you wanted at the right price. We look ...forward to working with you again on all of your future sales and service needs.


    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 123 reviews

  • 5.0 out of 5
    June 3, 2019

    Karifa was an outstanding salesman to work with. He had a thorough understanding of the product line, answered all my questions, was very personable.... He took my brother and I on the most exciting test drive I've ever experienced Every aspect from start to finish in selling me my 2015 Maserati Ghibli was pleasant beyond my expectations. Karifa will be my first call with my next car purchase from Criswell.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car! We appreciate that you took the time to let us know that Karifa took the time to share his knowledge and expertise w...ith you and took you on an amazing test drive! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 123 reviews

  • 5.0 out of 5
    June 1, 2019

    I had a great experience purchasing my car from Khalifa. He was so helpful and friendly, he knew exactly what to show me about the car (both the good and... the bad), and he was all-around fun! I have had bad experiences before and worried about being cheated or lied to, but i didn't feel that way today at all. Thanks, Khalifa!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emily, thank you for taking the time to share your story with us. We are very happy to hear that Karifa helped you to have an honest, efficient, and ...fun purchase experience! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 123 reviews

  • 5.0 out of 5
    May 28, 2019

    Karifa was an excellent salesman to work with. I went in to look at a used Audi on their lot and he was able to answer all of my questions and let me test... drive the car. I was a little hesitant about purchasing the car same day, and he and Krystie were more than understanding and let me go with kind words. When I decided I needed one more test drive Karifa invited me back, let me look over the car in detail, then sat me down to talk about what I wanted to do. I ejoyed his personalism and excitement with the industry which partially led to me purchasing the vehicle from this dealership. The finance process couldn't have gone by quicker and Krystie was wonderful and insightful to work with while not pushing all of the post finance packages that most other dealerships do. I would highly recommend working with this dealership and will be recommending to my friends in the area. Overall I had a very enjoyable experience!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with this review. We are very happy to hear that our team was able to provide you with a recommendation w...orthy purchasing experience!


    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 123 reviews

    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (4.9) 15 reviews

  • 5.0 out of 5
    May 24, 2019

    Alberto was wonderful from the beginning to the end of our purchase experience with our first Maserati. Alberto was attentive towards our needs explained... every single detail about the vehicle was very knowledgable but most important treated us with the utmost respect made us feel that we were welcomed and comfortable through out the whole experience. Let me say he makes a good Cappuccino and an even better espresso sorry Alberto I have to let your future clients know you make the best espresso I have ever had :). I recommend Alberto for your future car purchase at this Dealership he will meet your expectations no doubt about it. Everyone we encountered was very friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share this review with us! It is great to hear that our team, especially Alberto, provided you with an amazi...ng experience and excellent espresso!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (4.9) 15 reviews

    Alberto Zamorano

    Maserati - Alfa Sales Consultant azamorano@criswellauto.com

    (4.7) 69 reviews

    Jose Calderone

    Maserati-Alfa Valet maseratisales@criswellauto.com

    NOT RATED

    Alexander Duarte Leal

    Maserati-Alfa Service Advisor aduarte@criswellauto.com

    NOT RATED

  • 5.0 out of 5
    May 23, 2019

    James was very helpful to me when I stopped by Criswell to by my wife an Alfa Romeo Stelvio Quadrifolio for her retirement gift. He was very informative... and went through every feature, switch and car detail until I was fully satisfied. Thanks James.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations to your wife on her retirement and on her beautiful new car! We appreciate that you took the time to provide us with this feedback on... your experience and are thrilled that you were able to report that James was patient and helpful.


    Worked with:
    James Tan

    Maserati-Alfa Sales Consultant jtan@criswellauto.com

    (5.0) 28 reviews

  • 5.0 out of 5
    May 19, 2019

    I found the perfect Maserati online and contacted Karifa immediately. He was pleasant and patient. We had a deal within minutes! I live in Atlanta, GA... and didn't want to have it shipped. So, took the short flight to Germantown, MD later during the week. Karifa offered to pick me up from the airport rather than me catching an Uber (how awesome was that!?!?!). Once we got to his office, I was "in & out"! Karifa even checked on me throughout my 10 hour drive back to Atlanta several times. He insisted that I let him know when I arrived safely (even though it was well after business hours). I was completely pleased with my experience. I would DEFINITELY recommend visiting Karifa at Criswell, Maserati for any of your Maserati or Alfa Romero desires!

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wonderful! Thank you so much for taking the time to share your exciting story with us. It is always nice to hear from an excited, satisfied customer... and we appreciate that you took the time to highlight Karifa's excellent work.


    Worked with:
    Karifa Mara

    Maserati-Alfa Sales Consultant kmara@criswellauto.com

    (5.0) 123 reviews

    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (4.9) 15 reviews

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