Norris Acura West

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Norris Acura West Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2002

Norris Acura West offers many automotive products and services. From quality new Acura vehicles to used cars, we know an

...

yone looking for a vehicle in Ellicott City will likely find what they want at our dealership. We carry a comprehensive line of Acura vehicles, including the RLX, TLX, ILX, MDX and RDX, making us a good choice as your Ellicott City Acura car dealer.

"Time to Get Back in Performance MODE! Serving Howard, Baltimore and Washington DC!"

Service

Tire Rotation

$15.95

Oil, Filter Change

$32.95

Wheel Alignment (AWD)

$69.95

New Brake Pads/Shoes (Front)

$299.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
94 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 1, 2020

    My experience with Norris Acura was great. They were friendly, helpful, and supportive. I didn’t feel rushed to make a decision and all offers were explained... clearly to me. They worked hard to give me what I felt was a really fair price without all of the typical back and forth games that usually occur.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 1, 2020

    The salesman was knowledgeable and willing to deal. He was helpful and friendly. The sales manager and finance guy were also knowledgeable and met my... price.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Neal, for leaving this review about your time at our dealership!

  • 5.0 out of 5
    February 18, 2020

    We had a great experienced at Norris Acura of Ellicott City. Over the course of a Saturday, we visited multiple different car dealerships as well as multiple... Acura dealerships. My wife and I both rated our experience at Norris as the best of the 5 dealerships we visited. They were friendly and not pushy on the sales approach. When we first walked in, the General Sales Manager, Riley, greeted us and asked how they could help us. We said we were browsing between an RDX and an MDX, and wanted to get a feel for size of the vehicles. He asked if we would like to browse on our own or if we wanted a specialist to walk us through both vehicles. We opted to look at both vehicles in the showroom on our own. When we were ready to take a test drive, Riley set us up with the RDX and walked us through the car and the features. After the test drive, he collected some basic information to get us the best possible offer. No back and forth negotiation was needed - we received a great price on a new RDX. We chose to not make the purchase decision then and come back another day. My wife and I came back two days later - Riley remembered our names and set us up with one of the sales representatives, Kevin, who was both responsive and had a great attitude. They honored the price we were offered and we moved to expeditiously close the deal. Even the financing process was relatively painless - they had to to the requisite add-on pitch for extended insurance, etc., but after we quickly declined they moved on. The price that we were offered (plus taxes and fees) was the exact number that the financing department had - no hidden fees, additional costs or gimmicks. One of our best car buying experiences and we would highly recommend Norris Acura to any potential car buyer. tl,dr: friendly and helpful staff, a consultative sales process (not a pushy sales process), great pricing; would recommend to anyone looking at an Acura (in fact, my wife has recommended Norris to multiple of her colleagues in the market for a new car). Thank you to Riley, Kevin and Paul for the sales and financing experience, and the rest of the Norris team who helped prep the car for us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Edward, for this wonderful review of our dealership! We're very happy to see that you and your wife enjoyed working with Riley and Kevin an...d that you left with a great new RDX. We appreciate that you shared your experience, and please don't hesitate to contact us if there's anything else we can do. Thank you again for choosing Norris Acura!

  • 5.0 out of 5
    February 17, 2020

    Service was excellent especially Anisha Mills . Timing of repair was as stated. A complete review was done on vehicle as well . The review did not recommend... a list of things to do as i have seen in other service organizations . Honest and staightforward

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so happy to see you enjoyed working with our service center, especially Anishia! Comments like yours mean a lot to our team, and we hope to hel...p you again in the future. Thanks again for this great review, John!

  • 5.0 out of 5
    December 21, 2019

    I was able to buy a great car at a cost/ financing that made me very happy. The dealer has a large selection of cars, made it possible to get what I... wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you enjoyed working with our dealership, and we hope you're loving your new vehicle as well! Thank you for the great review.

  • 4.0 out of 5
    November 6, 2019

    Everyone was kind and attentive. Everything was explained to me thoroughly without feeling rushed to purchase. My salesman Chris Watson was the best!... Will continue to do business with them for a long time to come.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2019

    Riley and his team were amazing to work with. I would highly recommend them. They made the whole process very smooth and easy to deal with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2019

    Damon is amazing! I appreciate his excellent customer service skills. I will definitely recommend this dealership to others. The vehicle that I wanted... was sold, but looking forward to a possible future purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 2, 2019

    We worked through the numbers with Riley Thompson and Warren Paugh. We asked for several accessories that Rob Squibb and Mike installed PERFECTLY. They... all know me at Acura West and know I expect perfection. They all met our expectations and we are happy with our new ILX. It is no fault of this dealership, the only complaint is the awful AcuraLink app. Acura makes great cars, but they have no clue how to build an app. Thank you, all my friends at Acura West.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 6, 2019

    They met all of my expectations for a professional organization [I have had Lexus and BMW vehicles in the past]. There was no pressure to buy and they... worked with me during my several visits to Norris Acura.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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