Nissan of Bowie

If I could leave a half a star, I would I can’t even begin to tell you the extreme level of unprofessionalism and at this point illegal practices that are being currently done I purchased a vehicle on January 11 the dealership as of as of today, March 13, this dealership still have yet to credit my former trade-in payoff and they have not issued a title to me because according to MVA they did not ever provide The necessary paperwork in order to obtain the title nor did they ever provide to MBA of the sale at this point I have two loans alone for car no longer owned because they never paid off my former balance as well as the current loan for a car that I don’t even have a title for I am moving forward at this time to pursue legal action I am on social media because they do not think it is relevant to make any effort to communicate back to me we’ll see if I get a response from this.

I recently purchased a used vehicle from here in January 11th, by Maryland law my previous lien holder from my trade in should have been paid within 10 business days, today is February 18th Ana it still has not been paid. Now I’m financially responsible for two loans, the previous loan and the current loan. When I went in person to ask about why it wasn’t paid they told me That the check was sent back due to fraud and that they have to cut another check and it would be done immediately and to contact them back in two business days to follow up, I’ve given it 5 days and the previous loan company still hasn’t received their payment. Nissan of Bowie hasn’t responded to any of my phone calls about my status, the only calls they pick up is for sales. No responses from the finance department and the guy I purchased my car from or the Adar manager hasn’t responded back to me So now I’m writing this response to share so that others will see how they are financially taking advantage of me, their unprofessional behavior and attitude, lack of communication and at this point illegal non payment timeframe status they also have not given me the title for the car. DONT PURCHASE FROM HERE IF UOU DONT WANT MY FINANCIAL HEADACHE!! I’m sure I will get a response from this post unlike all of the phone calls and texts I have attempted on the past week.

I also paid for the extended warrantee with lifetime free oil changes only to show up one day for an oil change to find out the new owners no longer honored that contract. It's a shame too because my car was a 2018 and that was my last oil change before I bought a new car. They lost a customer for life over the cost of one oil change. That hardly seems like good business. It was good for Honda because I bought a $55,000+ car from them. I am also dealing with a lady in the accounting dept. She is very nice but I am still having problems getting a refund on the unused portion of my extended warrantee and GAP insurance. I put in the request in July 2024 and still have no idea when I might expect that refund and it is going in to Jan. 2025. You get the run around and lots of excuses. I would never buy another car from them.

Owner will not honor free oil changes, the main reason for purchasing my car from them. Two stars for the great service tech.

Lilly and Tom took great care of us today. They were very honest and forthcoming about the vehicle itself and agreement of which we were entering into. We left with a beautiful family vehicle and couldn’t be happier. Thank you Nissan Bowie !!!

I couldn't be more thrilled with my recent purchase of the 2024 Armada at Nissan of Bowie. From the moment I stepped into their premises, their world-class service and commitment to customer satisfaction were abundantly clear. Sales representative Sydney was incredibly knowledgeable and helpful throughout my car-buying journey. She did not just aim to sell a car, but wanted to ensure that I had the best one that suits my needs and lifestyle. She was patient and comprehensive in answering all my questions, taking me through the impressive features and capabilities of the 2024 Armada. Manager Chris, on the other hand, facilitated a seamless transaction. He made the whole process, from the initial inquiry to the final paperwork, as simple and straightforward as possible. His professionalism and remarkable expertise were instrumental in turning a typically stressful process into an enjoyable experience. The 2024 Armada itself is a marvel on wheels. It's got power, luxury, and innovative technology all rolled into one outstanding vehicle. It is the epitome of what I was looking for in a car, and Nissan of Bowie delivered it impeccably. I wholeheartedly recommend Nissan of Bowie to anyone looking for their next vehicle. Exceptional service and high-quality cars - these are what you can expect from them. Two thumbs up for Sydney and Chris and the whole Nissan of Bowie dealership

Sold me new car with lifetime oil change. They did not honor the lifetime oil change. A notice is posted on thier repair area of this change in policy.

Mr. Ronaldo was so very helpful, professional, friendly, kind, aiming to please, all-around a wonderful service advisor (to be so young)! I will be back for servicing! Thank You!

I stopped by to test drive a rogue based on an incredible online price. I know the adage of it seems too good to be true it probably is, and I should have saved a trip. My sales person Kim was actually lovely, but her manager was anything but straightforward. I wasn’t ready to buy on the spot, but if the online price was true, I planned to return in a few days. Not only wasn’t it true, she couldn’t or wouldn’t actually give me a purchase price - just said to tack on $2-3k. The deal was no longer appealing, and I have since ruled out the Rogue (at the original price I’d have run with it). Since it was a 2023 model year vehicle and it’s 2024 the lower price didn’t seem inconceivable. I have bought 3 cars without game playing so I thought that madness was done but clearly I was wrong.

Does not tell the truth tried to trick me into spending more in interest rate and more for the car and lied to me and said they would not run a hard credit check and did without my permission