Sheehy Ford of Warrenton

Margie B. and the Sheehy Ford crew in Warrenton, VA provided 5 star customer and mechanical service (as always). Made our VIP oil change and tire rotation via calling their I take and scheduling service and secured a "next day" appointment. Margie B. went the extra mile to explain some extended warranty specifics, which were confirmed by Kim P. in the Finance Department. Thank you again for your attention to our Ford vehicle service needs.

Overall Troy and the staff at Sheehy were not only highly professional but went out of their way to make the trade in and new car purchase very efficient and enjoyable. I am completely satisfied with this my second purchase from Sheehy Ford Warrenton.

I had another dealer check a noise coming from my front righ1t wheel. brought it in 8 times they could not find problem. had always had to live it a few days. left it at sheey, problem fixed first time

Service department was exceptionally slow. Spent 3 hours waiting for vehicle safety inspection sticker. Service advisor was very nice, polite and busy.

Great dealer to buy from, no pushy sales tactics and respectable team to work with.

Service is not timely and the Service Advisor did not keep me up to date. My CarPlay wasn't working. After spending a few hours on the phone with Ford technical support, it was determined that this was likely due to Sync being at a back-level version. Despite Ford walking me through troubleshooting steps, neither the wifi update nor using a USB drive to update Sync worked so Ford told me to go to the dealer to troubleshoot and fix the update mechanism. When I called Sheehy Ford on Monday to ask about dropping the car off Monday afternoon, they said I needed to have an appointment to get the work done. I made the appointment for 9 AM Tuesday with Sheehy. When I dropped it off, I was told it might take a day or two to complete the work if it involved SW updates as they could sometimes take hours to complete. Service Advisor Bob Justus told me there were 20 vehicles ahead of me in the queue so he wasn’t sure if work would even start on Tuesday. I asked what the point of making an appointment was if it didn’t mean the car was going to be worked on then. Bob said it only represented when you could talk with a service advisor and not when your car would be worked on. I called Tuesday afternoon to inquire and was told work had not started yet. Not having heard from Bob on Wednesday, I texted Thu morning asking status and was told “We have made some progress but have not been able to start on the F150 yet.” How is that progress? I texted Fri morning at 9:15 but no response so I called Bob at 9:50. He said my F150 was next in the queue and he’d call when the technician had looked at it and determined what needed to be done. At 12:45 he called to say the work was complete; they’d been able to update Sync and CarPlay now works. When I arrived to pick up my truck I asked the technician what he’d done to fix te problem with inability to update over wifi or via USB. He said he didn’t try wifi and even though his diagnostic system said it couldn’t see the USB drive, Sync recognized it and updated. So I still don't know if Sync will auto-update properly via wifi in the future. He said the whole process took him less than 45 minutes. However, I was charged for a minimum $89 diagnostic fee PLUS a half-hour of labor, for a total of $182.45 rather than for 45 min of labor or Ford paying for the service since the Sync update was not working properly. It is ridiculous to make an appoitment to get work done only to have my truck sit for three days and not even be looked at until the fourth day.

Gary was great to work with and had much patience dealing with my decisions over the last few months.

Not a great experience at this dealership. Submitted my credit app and was in touch with a sales person Dylan for a purchase of a Mach-e and trade in my vehicle. Waited a few days and didn't hear back. Got an email from one of the sales managers Matt (generic email) and replied that no one got in touch with me. Matt replies saying "Dylan gave me your folder and I "misplaced" it". Then I get a text asking to run my information to work up a quote. They do that and say "it's not going to work without a trade". I replied "I am doing a trade" and never heard from anyone again. Really poor service after buying two cars here already. I would go elsewhere if you're looking for a vehicle.

I dropped my car off for routine maintenance and everything went smoothly. I will keep returning for all future work that may be required.

Untrustworthy used car dealership, do not buy from them. I purchased a used 2021 Mustang Mach E Premium from Chris Darlington in Sept '23. Once home, the car's modem did not work. I broad it to Sheehy Ford of Gaithersburg, who diagnosed the issue & ordered the new parts. In February '24, the parts arrived. I brought the car back to Gaithersburg to have the modem replaced, which was supposed to be a two-day job. It has been there since 2/1/24. They replaced the modem but now are waiting for Ford HQ Tech to re-write the programming so they can upload it to the car. This dealership sold me a car without informing me the modem did not work from the beginning. Again, the modem has not worked since purchased the car and the car has been at the dealership since 2/1/24 while Ford HQ is taking their sweet time in assisting with the fix.