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Service always fast and efficient. Personnel pleasant and helpful.
My saleswomen Jennifer was great. She actually knew things about the vehicle she was selling which was refreshing. They also had a great selection of... F-150s I was looking for. We were able to work out financing which due to the complexity of my situation was a challenge. I was offered and purchased a 125k warranty because it was a ?good deal.? I regret that because it was an additional $2500 and I did not think it was that great of a deal after looking when I got home and did additional shopping. You would think that the extended warranty and service would be included in that price, not just the warranty. I just wanted to get out of there so I signed off on it like an idiot. I?m stuck now so. With that said I would definitely go back to buy another vehicle there if needed, not the extended service plan though.
Thank you, Michael, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate y...our business and look forward to your next visit with us!
The experience was excellent as expected! I will go back.
My service coordinator did a great job of tracking details of my service agreement and keeping me informed regarding repairs to my car. He was professional... and pleasant to talk to. His explanations were very clear to me. The men's room needed to be cleaned and could be modernized; it just doesn't look like a restroom should at such a large dealership. Same thing with the customer waiting area. It should be modernized to make the wait a little more pleasant, although I understand Covid-19 might limit a couple things that could be done with furniture and reading materials. There could be more variety in the food and drink machines.
this is my 4th vehicle from this dealer and it's been a friendly and pleasant experience every time.
I have dealt with Malloy Ford for a number of years and, as always, found them to be friendly, professional and courteous
Requested new tags for new truck which was noted in sales agreement and did not receive them. Instead of working to solve this easy problem the Sales... Manger of Malloy Ford of Winchester has ignored my multiple requests for information for weeks. Simple question revels that Malloy Ford of Winchester does not care once you leave the door of the finance office. I can not understand the arrogance of the Sales staff in Malloy Ford of Winchester. Do not stop at this Malloy Ford of Winchester .
Malloy Ford once again gave us the good service we expect, and in a timely way.
Excellent from start to finish. Everyone was wonderful they have a customer for life.