Malloy Ford of Winchester

attempted to purchase 3 commercial vans that were discounted because they were 2023 models. THe price was great considering they were AWD vans. THe sales rep ghosted me and a few days later the prices were $3K-$4K higher, not worth the trouble to fight about.

This dealership you will overpay, not quality for discounts, get low balled on trade in, and time wasted while the do shady numbers on the deal

You will overpay, not qualify for discounts, get lowballed on your trade and waste hours of your time while they haggle over finding ways to change the deal numbers to rip you off

Do not buy used from any Malloy dealership. First was a 18k lemon from Toyota 2 years ago. Now from ford, even blue certified. Told I was covered 4 months or 4k miles. If I had any issues bring in and they’ll make right. Now that I’m 45 days in with a looming 2k repair I was told today buy a jerk in sales not to buy used. Terrible customer service from a dealership that I’ve spent 80k on three cars in 4 years. ( bought one new). Don’t fall for their smoke and mirror tactics. They love making money selling nice looking vehicles with mechanical problems. Never again

took my car in for an order change and state inspection. They failed to tighten up the lug nuts on one of the tires and while my wife is driving it home from their shop there is a horrible noise and grinding. She calls the shop and the service manager comes out and realizes their mistake. All of the lug nuts were laying along the road. Calls a wrecker and takes my truck back to their shop. They ended up putting the lug nuts back on tight enough to get the truck back to the shop. The service manager is totally apologetic and says they are going to fix my truck, detail it and throw in two oil changes. They had to order the replacement rim. I didn't ask for a loaner since they seemed to be doing the right thing and I had another vehicle that I could use. On Christmas Eve they tell me my car is ready. I get my truck. First thing that I realize is that it wasn't detailed. No big deal since I just want my truck back. On the way home once I reach 65 miles an hour, the truck is vibrating. I take it back to the dealership and I asked them if they took this out for a test drive. Said they didn't but would put it back up on the rack to check the alignment. I told them this is their fault that my truck isn't running right and they need to fix it. I told them that they had a week and I expect and update as to what they are doing. I got one phone call. Once the shop opened back up over the holidays I called them and they tell me they have fixed an issue. When I get there they tell me that the issues is with my tires and that I need new ones but there were not bad enough to fail inspection . Needless to say I'm not happy. Bottom line is that you forgot to put lugs on my tires. Damaged my rim and then have the nerve to tell me that I need new tires. I bought and have had them service this truck. Never again. Don't be surprised if you see me with a sign out front of your business

BAIT and SWITCH SCAMMERS. STAY AWAY. SHOP SOMEWHERE ELSE!! We saw a vehicle listed online and requested a test drive for the next day. The next morning we were contacted by the dealer and we scheduled an appointment for later that day. When we arrived we were seated at a table and met with a salesman where he asked a few questions and then told us he would bring the car around. After about 20 minutes of sitting there with the rest of the sharks swimming around the sales floor looking at us hungrily, the sales person returned and said "That car you saw online wont start". He then offered us a car that was selling for more than 3 times the advertised price of the car we came in for. STAY AWAY.

Experience was long all day in dealership getting my new c- max. Well worth that part excellent car!! What I did not like was after having my car for 2 years and moving to va they wanted to charge me 77$ to put front brackets on for front license plate. That is ridiculous!!

To whom it may concern Allen is a excellent sales person, he greeted me in the rain. He was the only sales person in the lot the rest were inside out of the rain, We were looking for a blue 2019 Kia Optima that was supposed to be in the Chevy lot a mile up the road but was told it was not there. This is where we had came from. So he personally took us up there second time only not find the car. Allen had went over and beyond to find the car and missing key making calls to both managers. The car was finally found in the service area at the Ford lot and was purchased by my daughter who lives in Morgantown WV. The car had to be serviced and detailed to complete the transaction. This was around 1:00pm and would be done around 6pm. So we return then from Martinsburg. But leaving the detail shop a "new" self tapping bolt punctured the back tire with the hex head that was visible, and yes was brand new which I even took the New Car Sales Manager out to look and verify it and he agreed. Presented the issue to Allen and he had gotten in touch with the service manager to replace the tire. Beings in sales/project management and mechanically inclined. He handled it very well. This was Saturday 7/9/22 at 5:48pm. So the next step is to see what happens next week. Allen to me is a extremely great asset to your dealership because I can see it . This whole ordeal started at 9:00 that morning. Beings I'm a 35 year employee were I work, Allen did very well. He even called me around 8:00pm that evening to reassure me that the issue would be taken care of. Normal sales people don't do that. He gets 5 stars and then some. Any question call me Scott Foley Cell 304-283-0272 Email scott.foley@coreandmain.com

I've only had my 2021 F-150 back for a few hours and 80 miles, so as far as I know the work was fine. My difficulty with Malloy was getting information on its status. I had it towed to Malloy on Friday evening. On Monday I started trying to find out when they estimated it would be ready. Specifically if it would be ready on that Thursday since I needed it that evening. By Wednesday evening I still couldn't get a straight answer if it would be ready on Thursday in case I needed to arrange for alternative transportation. As it turned out it was not ready until a week and a half later. By then they were not replying to texts or answering their main phone number. I'm not complaining about how long it took to fix it, simply that they either could not or would not tell me if it might be ready that Thursday, especially since they had to have known that there was not a chance of it being ready.

Customer service was awesome. Very prompt and informative. I would recommend this dealer. I live in Tennessee and was visiting family in Winchester. Had a recall and they took care of it no questions asked