Mercedes-Benz of Chantilly Hours
Mercedes-Benz of Chantilly features the finest collection of new and used Mercedes-Benz model vehicles in the Northern V
irginia and Washington DC metropolitan area. Our pre-owned inventory features everything from top-of-the-line luxury cars and SUVs to inexpensive offerings for the newest driver in your family. We will work hard to find you the Mercedes-Benz or other make car or SUV of your dreams. Our primary goal is to satisfy our customers. Our online dealership was created to enhance the buying experience for each and every one of our customers.
"Mercedes-Benz of Chantilly provides the newest Mercedes-Benz cars & SUVs."
Oil, Filter Change
$124.95 and up*
Wiper Blade Replacement
Read reviews that mention:
Really disappointed. Saw an advertisement for a 2016 Land Rover LR4 and immediately made an appointment to test drive the vehicle. My wife and I drove... 45 minutes each way to the Mercedes Benz Chantilly dealer from Washington DC to find out that car wasn't actually serviced completely. The car had an engine noise that needed some repair and parts. They also told me that they were going to replace the back breaks as well. Our test drive lasted less than five minutes, you can hear the thumping sound coming from the engine and it was a bumpy uncomfortable ride. Why did they put an ad for a vehicle that wasn't ready to be sold at all???? We weren't even offered an apology. I will make sure to tell to everyone in my circle to stay away from this dealer. You just can't trust them!
Medar, I would like to learn more about your recent visit to test drive a 2016 Land Rover LR4. Providing excellent customer service is our main goal a...nd I would appreciate the opportunity to discuss this further with you. Please email me at BONeal@penskeautomotive.com. Thank you! -Bert O'Neal, General Manager, Mercedes-Benz Chantilly
went in to check out a car but don't try to negotiate with management, They don't even take the time to come out of their little box to say hello. One... would think that a Mercedes dealership had more class.
Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent visit at Mercedes-Benz of Chantill...y to shop for a vehicle. Can you please send your preferred contact method to me at BONeal@penskeautomotive.com? I look forward to hearing from you. Bert O'Neal General Manager Mercedes-Benz Chantilly
All the staff is very helpful with finding the perfect car, and responds quickly to emails when you have any questions.
MB chantilly went above and beyond to provide excellent help and service. Bert O’Neal’s concern for his customers is genuine and is an amazing asset to... any company.
I wish I could leave 0 star. My mother dropped off Mercedes Sprinter at the service center, because she was having DEF light on even though it was filled.... So before she dropped it off, I scanned her vehicle and gave the code and it was the NOX not communicating. When I went to the dealer with her to pick up the car FREDDY MARTINEZ DIAZ told me that DEF wire was teared because it was rubbing on the metal, but IT WAS WORKING CORRECTLY BECAUSE IT WAS NOT DISCONNECTED and the technician soldered wire "Not Replaced" and they billed for 3 hours of labor. IF ANYONE SOLDERED BEFORE, IT DOES NOT TAKE 3 HOURS TO SOLDERED A WIRE OR TWO.Also they will charge $169 for each diagnostic scans, one scan only cover one problem. so I ended up paying close to $1200 to pick up a car. My biggest problem is they charged $1200 and couldn't even fix the problem correctly, DEF light came on next day, when FREDDY MARTINEZ DIAZ told me that DEF light will not come on since they fix the problem. What Mercedes Technician did, he just turned off the light temporary, so they can blame on us once vehicle leaves the lot. Light came on after driving certain miles. THEY DID NOT FIX THE PROBLEM, THEY JUST TURNED OFF THE LIGHT AND CHARGED $1200. Like I mention above, problem was with NOX sensor because that what the engine throws the code. THEY WILL CHARGE YOU ARMS AND LEGS AND CAN'T EVEN FIX THE PROBLEM. I WILL NOT RECOMMEND THIS PLACE EVER.
Brian, I am concerned to learn about your disappointment regarding your recent service experience. I would appreciate the opportunity to speak with y...ou about your concerns. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at BONeal@penskeautomotive.com. Thank you! Sincerely, Bert O'Neal General Manager Mercedes-Benz Chantilly
Freddy communicates in a clear, timely manner. Although the part was not available to complete my repair the bulk of the work was done properly and the... car was returned so I could use it for the weekend. The repair will be completed at m y convenience.
Thank you for taking the time to share your experience with us! We're thrilled to hear you're satisfied with your repairs! Please do not hesitate to r...each out to us when we can assist you down the road!
Although I did not end up purchasing the car I inquired about, I received excellent customer service. The sales manager (Matt) quickly followed up on my... cars.com inquiry, and then I was e-mailed by Norrice. Norrice was quick to respond to my e-mails and fully answered the questions I asked. Great overall experience.
Ashley, thank you for taking the time to share your great experience with Matt! We appreciate your positive feedback, and we hope to work with you aga...in soon.
James always gives me the best service. He keeps me updated on the work progress, and informs me of all recalls. James makes me feel like a VIP every... time I visit.
Hi Derek, thank you for the kind words with James! We're glad to know your experience was positive. We hope to see you in the future!
I appreciate the efficiency every time I take my car for service. Wait time to be checked in is a short and a loaner is ready if needed
Margaret, We always want to get our guests taken care of and along their way as quickly as possible. Thanks for the validation of our efforts. Let ...us know if we can be of assistance again!
Great service fantastic work the facility is very nice clean. I was very happy with the work done and the staff kept me informed of the status. The repair... was done on time and quickly
Thank you for the great review, Vince. We are happy to know that you enjoyed our services and accommodations. Let us know if there is anything else we... can help you with. We look forward to your next visit.