Koons Kia

While I picked up my car from the service department and drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered with, and a couple of clips were broken. I went back to the dealership and spoke with a man named John, who identified himself as the manager, and Brian, the supervisor. They both denied responsibility, claiming I might have hit a bump after leaving the dealership. I informed them that I had recordings from my dash cam, but they continued to deny any wrongdoing. Brian even claimed the damage was present before I brought the car in. I explained that if the damage had been there previously, there would have been road debris on the shield, but this had just happened, and no one would drive with a loose shield making a flapping noise. They ignored my explanation and refused to accept responsibility. AVOID doing business with these dishonest people. They fixed one part and damaged another. If you choose to continue doing business with them, make sure to take pictures inside, outside, and even underneath your car. Avoid this dealership at all costs.

Super fast service on our Kia Soul. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips.

They scamming ppl all left and right saying they can’t give you the lower rate unless you buy all their warranties Then car broke down at 1k miles brand new car they refuse to help or do anything

Took it in for a shake in rear end—-as always, the mechanic can’t replicate the problem. Looking for another Kia dealership for my Telluride

Purchased a 2021 Ram PickUp back in February of 2024. The first thing I noticed is that these people do not inspect their used cars before they sell them. The truck had broken wipers, missing mats and the tires were almost at their end of life. I was informed that if I buy the tire warrantee that they will replace them for me. Well, six months since I bought the truck they had only replaced two tires. Today (6 months after I bought my truck) they told me they couldn’t replace the other 2 tires because their policies have changed. Throughout months I was in contact with a sales manager that helped on the purchase named Hores. We kept interchanging messages about the tires until he never responded back again. He would just tell me they will be available in two weeks or so (turned into months and they were never ordered). This sales manager no longer works there, I wonder why. I was a victim of bait and switch scheme. I spoke to the sales manager Amir and he told me that I would receive a call from the service rep Elvis to follow up on the issue. After 7 days had passed, I called to receive an update on the order of the tires, no one was available and no update was given. At day 10, I called the service rep Elvis and asked about an update on the tires, he told me that he didn’t have any knowledge on this issue. Therefore, the sales manager never relied the info to Elvis. I called and left a message to customer relations Tearlon Harris but never received a call back. Overall these people are un-professional and don’t care about the customer once they sell a car. One last thing, they tried to increase the original internet price in the sales contract and also tried to incorporate ceramic coating charges without even asking. I called them out on it and they removed those extra fees. Please take your business elsewhere.

They advertise the lowest prices in town by almost 5k. We texted the salesmen, who confirmed that was the price and that we would come in and buy it. We were told we would have to finance it at that price. Turns out, the price is only if you lease it. Their price is the same as everywhere else; they just lie to get you in the door. If it is too good to be true, it is, do not believe there false adverting and salesmen lies. Make sure what you sign for is what they actually advertised and quoted you.

We had a squeal on our car that our mechanic thought was best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when the car came in put it under another random name. But more importantly after having car 2 days said it was a belt that had been replaced recently. Checked with our mechanic who said for sure not. So paid diagnostic fee (for wrong diagnosis) and took it back to our mechanic who figured out it was a/c and fixed it.

Stopped by Koons to look at a 2017 Ford F-150 for my husband and walked away with it plus a 2019 KIA Sorento for myself. We worked with Khal and he was fantastic. Very personable and sincere, which is a rare find in the used car world. Enjoyed working with him and felt like we received excellent service. He and Horace, the sales manager, gave a us a great deal on both vehicles. But the true test of their character was after we signed the papers & they got their money, we drove off the lot and noticed the oil pressure light come on. We brought it back two days later and received the same excellent service. The service department had the vehicle repaired by the next day and we drove away very happy. And bonus, Khal went the extra mile to call the previous owner of the F-150 and found the second key, saving us an extra few hundred dollars to replace it. Very happy with Khal and all the staff at Koons Kia of Woodbridge. If you’re in the market for a vehicle, used or new, do yourself a favor and check out this dealership!

My last service was the worst! Took car for a recall item based on letter I received and asked them to again look at shaking in steering when at high speed. Previously they said they were changing the rotars and pads but found out they actually only resurfaced! Of course that means it’s considered wear and tear and they wanted to charge me over $800 to repair - no thanks. not to mention my recall was completed around the 10am and they never called me to tell me it was done. I called at least 20 times throughout the day and no one ever answered the phone! My next service will be at a different dealership!

Worst experience ever! Dishonest and confusing! Advertised price means nothing. Financing department are scrupulous. Sales is corrupt and profile you as soon as you walk in. Stay away!