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Leckner made it really easy to buy my new EcoSport the staff was very friendly and helpful.
I purchased my 2018 F-150 from Leckner Ford of Marshall in March 2018. I found the truck online and contacted them for an appointment to go look at it.... I traded another vehicle in on it and was treated very well. I had a "figure" in mind what I wanted for my trade and what I was going to pay for the new vehicle. All in all I got really close to what I had figured so I pulled the trigger. I have only had the truck serviced at Marshall except for a recall notice. It only has 10,000 miles on it so not much service has been needed but both times they have been great. I had a noise issue and the lead mechanic actually drove my truck around for probably 20 minutes with me in it. He explained the noise to me and even put the truck on his lift and explained it to me. I have been nothing but satisfied with the total experience up to this point. It is an older house type business which is nice, just not a huge modern facility, but is fine with me.
This was my first time in Leckner Ford of Marshall. I searched online and found a vehicle with the options I wanted (2018 F-150 Lariat). I sent in an... email and was contacted by a salesman in less than 5 minutes. The buying process was shorter than other dealerships, but my wife and I had a set amount and if it wasn't met, we were going to walk away. Well, they final financing price came back and it was only $550 higher than what we wanted so we bought the truck. When your spending $43,000 on a vehicle, $550 is not that big of a deal. We were pleased with the way we were treated by all parties.
If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly... what they say. This was my first Leckner purchase, and I would use this dealership again!!
We had a wonderful experience at Leckner Ford in Marshall, VA. The salesman and the Sales Manager made buying a car an easy process. Great to work with.
I had an AMAZING experience buying my new car and they went out of their way to make sure I got what I wanted. I went to another dealership before this... one and had a terrible experience. I recommend this dealer to anyone and won’t go to anyone else in the future. I live 4+ hours away and whenever I’m ready for a new car, I will go here again. Incredible team.
Sydney, your comments keep us motivated and working hard for all our guests! If there is anything else we can do to assist you, please let us know! Ta...ke care!
I talked to two people and they were very responsive and easy to talk with. Only downside was they have very high dealer/prep fees. It was an additional... $2000+ on top of sale price. Great customer service though.
Hello Joe, thank you for your feedback. Our top priority is delivering 100% customer satisfaction and I'm sorry to hear about you are not completely s...atisfied with your experience. We would appreciate the chance to speak with you regarding this matter so we can work towards a resolution. Please contact our General Manager at (888) 816-8754. Regards, Carl Leckner, Owner
From the beginning the service was excellent. The Sales Consultant, John McMullan, returned our phone call promptly and was able to schedule an appointment... that day. He was friendly and not aggressive. He was knowledgeable and easy to work with. Chris Murphy handled all the paperwork very efficiently and William provided a very thorough explanation and demonstration of all the truck's features.
Absolutely the best vehicle buying experience I have ever had. The entire staff was extremely friendly, helpful and went above and beyond my expectations.... This will always be the dealership I purchase my vehicles from in the future. Top notch group of people !!
Thanks for the nice review, Connie! We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for... you on your recent visit to Leckner Ford of Marshall. Thank you so much for your business. If there is anything more we can do for you, please contact our General Manager at (888) 816-8754.
Really easy experience, the team at Leckner Ford of Marshall made it happen. They even delivered the car to my house. I can honestly say it was the easiest... vehicle I have ever bought. The staff was extremely friendly, and did everything possible to make me feel at home.