Hertrich Toyota

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
19 lifetime reviews.

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  • 5.0 out of 5
    March 27, 2021

    My salesman, Aaron, was so welcoming. They don’t play games to get a sale - such a relief! Everyone is very friendly and helpful. My thanks to Danny and... Aaron for completing my purchase of 2021 Venza Hybrid Limited. Definitely recommend this dealship.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 9, 2021

    I had my car here for service and while I was waiting I wanted to walk around the showroom. And what did I hear? one of the sales managers trying to convince... his coworkers that vaccines aren't safe. We are in the middle of a pandemic and this guy is openly trying to make people sick. How can someone who is paid so much money (6 figurers) be so stupid

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    James, We apologize if the conversation you overheard made you feel uncomfortable. Please know that as an organization we have developed many processe...s to ensure your safety and the safety of others to lessen the spread of this virus such as no contact drop off service, increased shuttle availability, free pick up and delivery of vehicles for service, sanitization of vehicle touch points before and after service, sanitization of door handles, counter tops, chairs and restrooms several times daily, social distancing practices. If you have additional concerns about our processes please reach out to General Manager Tushar Patel at (302)422-2586.

  • 5.0 out of 5
    July 13, 2019

    Had a great experience and instead of pressure, Mike provided solutions and possibilities!! The Pre Owned car was clean and had low miles!!I would go... back again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy, We work hard to meet expectations like your and we're happy to hear we hit the mark. We look forward to working with you again.

  • 1.0 out of 5
    March 25, 2019

    The best advice I can give if you decide to purchase any vehicle from any Hertrich dealership is THOROUGHLY inspect the vehicle before you sign any paperwork... or drive it off the lot ... look under every seat, look under the carpet if you're able to, check every nook and cranny to avoid the situation I went through.  I've waited sometime to post this review to see how my vehicle held up since they made repairs.  I purchased a Certified Used 2017 Hyundai Santa Fe in early June 2018.  Within the first week of bringing the vehicle home I had multiple issues that started as minor and worked up to far more serious.  My first issue was the floor mats were missing.  As soon as I got home and removed the protective paper from the driver's side floor I noticed there were no floor mats.  I contacted the salesman who said he'd look into it.  I'm guessing they never received the original mats when they got the car because the salesman had no luck locating them and needed approval to get new ones.  My second issue, I brought my car home on a Friday and by Monday morning when I started my car and turned on the defrost (still fairly chilly despite it being early June) a crack appeared in the lower passenger side portion of my windshield. I drove home from the dealership Friday and made a local trip Saturday.  I would certainly recall a rock or debris hitting my windshield which never happend.  I called Hertrich on Monday and they asked me to bring it in.  They weren't willing to do anything for me about the windshield except give me the company they use for repairs.  When I brought up the floor mats again, they grabbed a generic set from their service department and sent me on my way.  I wasn't happy but I had no way of proving that my windshield was damaged before driving it off their lot.  Almost a week after bringing my car home, I discovered mold growing under the 2nd and 3rd passenger rows of my vehicle.  It was in the carpet and along the tracks where the seats slide back and forth. Upon lifting up the carpet, there was a decent sized puddle of water between the 2nd and 3rd row. Immediately I contacted the dealership and was told to bring the car back.  The Sales Manager, Kevin C., inspected the car and couldn't explain how or what happend but they were willing to have a company come in to check the car for leaks and repair it along with removing the mold. He genuinely expressed his concern and was willing to rectify the situation.  My first thought was for them to take the car back and just give me my old car back but that was not an option. I had never experienced this situation and was extremely alarmed because myself along with my 2 year old had been in the vehicle for a week and were exposed to this.  My faith in their capabilities at this point was low seeing that they allowed a car to drive off their lot in this condition.  I will never understand how the "detail" department didn't catch this when cleaning the vehicle the day I bought it.  Their repairman stated that there was a small leak along the back hatch which was allowing water to build up at the bottom of the hatch and eventually trail down and puddle between the 2nd and 3rd row.  After 2 weeks they finally said it was repaired, cleaned and ready for pick up.  When I inspected the vehicle, there was still mold in the tracks the seats were on.  The salesperson actually had the audacity to say oh that's just dirt and went to get something to wipe it off. PLEASE LADY!  Another week went by and finally my car was actually ready this time.  I appreciate the fact that they addressed and repaired the issue.  Kevin was certainly willing to go above and beyond.  In addition to repairing the leak and removing the mold, they did replace one of the side mirrors because the paint did not match the rest of the car and he provided all weather mats.  However this is something no one should ever have to deal with when buying a car.  Had they thoroughly inspected the vehicle when

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2018

    Sam an the team made buying my new Toyota Camry such a breeze!! I would definitely purchase my next vehicle from them! Everyone is so professional an down... to earth no hassle or pushing!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2018

    Sam an the team make the buying process such a breeze!! Stop in an let them help you out with your new Toyota!! Will definitely buy here again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    June 9, 2018

    I'm HIGHLY disappointed in the customer service I received once the paperwork was signed for the vehicle I purchased. Customer service is NOT a priority... once they make their sale. They supposively detailed the vehicle while I was signing the paperwork however there were papers and price signs stuck in the door panels and between the seats. The previous owners information was still programmed in it. They also forgot to put the floor mats in. I contacted the salesperson as soon as I got home and realized they were missing, he said he was pretty sure they were going to order new ones but he would let me know. Another salesperson called a couple days later to see how everything was going so I mentioned it to her and she knew nothing about it. One would think this would be a pretty simple fix but no. 4 days after the sale, a crack appeared on the windshield. After taking a closer look, there was a small chip located near the wiper blades. I decided to just go to the dealership since I was still waiting to find out what was going on with the floor mats. The sales manager took a look at it and insisted something MUST have hit it while I was driving after I clearly stated to him that I made one trip the day prior and nothing hit my windshield. Pretty certain I'd recall hearing something hitting it with that much force. He also stated their vehicles are thoroughly inspected and they would never sell a car with a damaged windshield. I honestly believe they missed the chip during their inspection process and when I used my defrost that morning it caused it to crack. They offered to send me the information for the company they use along with discounted pricing ... here we are days later and NOTHING. They ended up giving me generic mats they had in the dealership that don't fit correctly in my car. I will NEVER buy a vehicle from this place again.

    1.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2018

    Vanessa took care of helping me find a vehicle. She is very friendly and helpful. I would definitely do business here again. Great vehicle and great service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rhiannonw, Thank you for the 5 star review and it was a pleasure assisting you!

  • 5.0 out of 5
    July 26, 2017

    We originally wanted to repair the car, but were given such good advice and consideration that we decided to purchase a new car. So pleased with honesty... and quality of assistance.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 28, 2016

    I recently purchased a 2016 Toyota Sequoia from Hertrich Toyota in Milford, DE. The experience could not have been better. Both Bill Vernon (Sales Consultant)... and Tushar Patel (GM) provided exceptional service, from order through delivery. The Hertrich staff and facilities are impressive to say the least, and I will look no further than Hertrich for all of my future car purchases.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
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