Tate Chrysler Jeep Dodge Frederick

Went to buy a vehicle tonight had agreed upon price. Questioned dealer processing fee the sales manager came over and said " I just wanted to thank you for your time ". I mean what a rude condescending person who does business like that!? I surely hope the owner of Tate is proud of the employees he has… what a way to do business.

Went to buy a vehicle tonight had agreed upon price. Questioned dealer processing fee the sales manager came over and said " I just wanted to thank you for your time ". I mean what a rude condescending person who does business like that!? I surely hope the owner of Tate is proud of the employees he has…. what a way to do business .

Great people to deal with. My salesman john Spicer was absolutely great to work with. I would definitely refer my friends to them and my salesman.

I would like to give a shoutout to the service department and specifically Kevin Cissel. He put in the effort to make sure repairs were covered by warranty, and my car is riding great after the work that was done. Kudos for excellent customer service, and I look forward to coming back!

On 3/15/24 our 2020 Ram 5500 Diesel Truck that we purchased in 4-2021 brand new from Tate Dodge/Ram from the Frederick location broke down . We were driving on the beltway and the truck started slowing down so we pulled over on the shoulder ,turned off the truck ,tried restarting It but it couldn’t start,so we had it towed to Tate. We’ve been taking our truck for service at this location since we bought it and the former service advisor Kevin Cissel has always been very pleasant,professional and has always provided us with excellent service!! . We went to Tate on Monday for diagnostics,the new service advisor Kyle told us that the truck will need a new engine and gave us a quote for a new engine costing 35K. I asked Kyle if they could do further diagnostics and he said it does not matter if they checked further it will come to the same conclusion resulting in a new engine replacement.We really didn’t believe Kyle that our truck needed a new engine so we towed it to another repair shop close by for a second opinion.We explained everything to them that happened at Tate and he said that they will open it up and do diagnostics for us and see what the problem was. He called us back the same day and said that they found the problem,it was just a broken flex-plate and we didn’t need a new engine.They were also extremely shocked that Tate was advising us to buy a new engine. We’re so glad that we took it for a second opinion because if we didn’t we would’ve never known that it was just a simple repair!!.The technician was actually able to fix the truck and get it back up and running again.The cost for repairs was 5,100 dollars compared to the 35K that Tate was trying to charge us. It is very disappointing that the service department at Tate in Frederick was trying to charge us 35K for a new engine when all we needed was just a new flex plate and on top of that their technician broke off a bolt on our engine trying to turn the engine over manually. Needless to say we will be taking our business elsewhere from now on!! .We were loyal customers for 3yrs and it sucks that they treated us this way. Furthermore we are not the only customers complaining about the technician breaking off a bolt on the engine. Furthermore we are not the only customer complaining about the technician braking off a bolt on the engine. We went in to speak with the service manager Evan Jones letting him know that they misdiagnosed our truck stating that we needed a new engine when we didn’t and they refused to do further diagnostics like we initially asked. He was extremely rude, condescending and narcissistic as xxxx!! . Evan told us that we signed the diagnostic paper not allowing them to disassemble the engine to pinpoint the problem and also installing a new engine . Which is not true because what we signed for was declining the replacement of a new engine and not declining the break down of the engine .We also told him that their technician broke off a bolt on our engine and he said that it was already broken which is incorrect.He basically twisted our words and everything that we said he tried mansplaining it all,he could care less about what we were telling him and not taking any responsibility for anything and trying to cover up for the mistake and incompetence of his service advisor Kyle and the technician. We’ve spent a lot of money at that dealership over the years and it is very disappointing that we purchased the truck for 60K plus dollars and the service manager had the audacity to say we wanted something for free, which by the way we didn’t ask him for anything for free . We really wished that Kevin Cissel was still the service advisor in the heavy duty truck department because we know for a fact that things would have been done correctly the first time and he would’ve done further diagnostics like we requested and the the problem would’ve been solved. We will get in touch with Corporate..What a terrible way to treat loyal custome.

This place is trash. They sold us a lemon and are refusing to help us with the process. We have had to bring the car back 5 times in the first two months of ownership. Meanwhile, this car was brand new, with 11 miles on it. Every time we bring it in they run tests and tell us it’s totally fine. When we originally bought the car and drove it home the next morning it smelled like chemicals and burning material. They said it was fine. The check engine light came on the next morning. Again, everything was totally fine according to Evan. Evan is rude, sarcastic and loves mansplaining things. This has been one of the most frustrating experiences of my life. Honestly, I’m scared to even drive my kids in this car that keeps having issues. It’s funny how helpful everyone is when you buy a car, then when you have an issue they treat you like your stupid, and crazy. This place is horrible!!! O starts…. DO NOT RECOMMEND

If I could give this dealership negative stars I would. We got a Hybrid last night not knowing much about them and the sales lady didn't tell us much about them. We didn't know what to ask either, but she could've have educated us more on them and helped us make a better decision. There are only 30 miles on it, prob 60 by the time we would have driven it back. We do not want the vehicle we got and they don't seem to want a HAPPY customer. Granted we should have researched a little more on our own but all they wanted to do was close a sale. I will never go back to them again and will make sure everyone I know and come in contact with doesn't go to them either. They are not customer focused and only do what they need to do for their bottom line. Horrible business practice by not being customer focused. There are a ton of other places to go. Stay away from Tate in Frederick.

It totally sucked, I have had issues since I bought my compass, first did not have it a month and it needed a new engine, then today I take it in and have oil change and wipers replaced, took over 3 hours for that, and then they finally tell me it’s ready go out and my windshield is got a crack going across the driver side, then finally talk to the manager and he was no help what so ever, when I asked who’s paying for this to be fix, he says call your insurance company, really your service people broke it, my windshield wasn’t broke before they worked on it. So why do I have to pay a thing. I could not even rate the service it was terrible

Outrageous repair quote and $185 service charge to just lift the vehicle to see the broken brake line that is obvious sitting on the ground. Parts quote was 5 times the price of local auto stores and labor costs was 4 times another local shop, They obviously do not want your business. I bought a Gladiator from Tate and now have buyers remorse. I will never do business there again. Nor will my son who also owns a jeep. I see other reviews with similar complaints so I guess I should not be surprised.

Really bad customer service experience at Tate Preowned car dealership, especially with Manager Nazim who was extremenly rude and sarcastic. They need to learn the customer service doesn't end with sales and infact starts with a completed sale. As per Nazim, as I have purchased a car, now they don't need to care about anything as I am not going to buy another car from them.