Ourisman Kia

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
117 lifetime reviews.

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  • 5.0 out of 5
    February 21, 2021

    Argueably the best car buying experience in my 50+ years of car purchases. David Kim was stellar as our KIA Telluride sales consultant. Definitely recommend.

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    Ourisman Chantilly Kia

    Ken, we are so happy to read such a great review about Ourisman Chantilly Kia! Please let us know if there is anything else we can do for you; we are ...more than happy to help!

  • 5.0 out of 5
    January 29, 2021

    This dealer was an amazing find and had the best deals out of all the dealerships! I was greeted by Jose right at the door and from there I was given the... best car buying experience I've ever had. I was in and out in two hours. I was blown away! They treated me like a king. Please go enjoy the experience from them.

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    Does recommend this dealer
    Came in for service or repair
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    Ourisman Chantilly Kia

    Hi there, we are very happy to have provided you with such a positive car buying experience! Please don't hesitate to reach out to us if there's anyth...ing more we can do!

  • 1.0 out of 5
    January 22, 2021

    3 minutes ago Don't fall in their sweet talk to purchase the vehicle through Kia Motor Finance. Ourisman job is done once they sold you the vehicle. Then... its time for your horrible ordeal with Kia Motor finance and then no one will help you including Ourisman. Better you go to different place. Absolutely the most horrible and worst customer service including the agents and the supervisor. It has been more than a month we are following up with this company for transferring the vehicle registration title from one state to another and it's the worst experience ever. First, all the agents are extremely rude, not at all trained for what kind of job they are doing, and they have no idea how the services work and no work ethics. Each time you call, each agent will give different information and completely mislead you. Also, they never accept their faults, always blame other departments and people. Even one of the Supervisor named Crystal (Emp ID 96650) from customer service of KIA had no idea about the job duties, blamed the title department, and said that it will take more than 6 weeks to send the request and in the end did not give any guarantee that the process will be completed. We have been trying to send our requests regularly on daily basis but still no response. The answer we get is that you are not the only customer. Honestly speaking they don't even deserve any stars and request everyone who wants to buy KIA vehicles, DO NOT GO WITH KIA FINANCE. THEY ARE THE WORST.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Here at Ourisman Chantilly Kia, we strive for excellence, and are disappointed to hear that you have received anything less. We'd like the opportunity... to discuss this with you. Please reach out to our GSM, Chris Bell, at (703) 263-2500 at your earliest convenience to discuss how we can turn your experience into a positive one.

  • 5.0 out of 5
    January 20, 2021

    This is a review for Tyler Martin who gave amazing outstanding service to us on 1/18/2021 when we bought our Kia Soul! Thank you so much! His is a step... above all others and went beyond to make sure we were satisfied with our purchase. We love our Kia Soul. I highly recommend using Tyler for the best amazing customer service. Thanks Tyler!

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    Does recommend this dealer
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    Ourisman Chantilly Kia

    Congratulations on your new vehicle, Julie! Our team strives to deliver an excellent experience, and are glad you found this to be the case during you...r visit with Tyler. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    January 20, 2021

    As a return customer, the salesman Tyler was awesome. Never once we felt like walking away. Customer service is phenomenal. Would recommend and purchase... again.

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    Does recommend this dealer
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    Ourisman Chantilly Kia

    Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive ...experience. Have a great day!

  • 1.0 out of 5
    January 19, 2021

    Stay AWAY From this place! All I have to say I feel sorry for people who gave this place more then a 1 star. They definitely got ripped off. I did all... my research before walking in the dealership. #1 advice know the MSRP before walking in to buy the car. The only car I knew I wasn't going to get at MSRP is the Telluride because that car is going over 5k to 10k MSRP all over the world. That's why I downgraded to the 2021 Serento. But with me down grading I wanted a lot of the bells and whistles. I worked with Jose (a kid who really doesn't know what he is doing or care to make a sale) the only advice he gave me was introducing me to the EX with the prestige package instead of the SX. But they really didn't have the colors I wanted. When he got his Sales Manager to see what they can do that's when things got worst. We had 2 trade in vehicles which low balled us for both vehicles. When we told them that we had better deals at at CarMax and across the street at Ted Britt the 2 dumb dumbs told us that CarMax will not really give us what is on the price on the appraiser paper. Next day CarMax gave us EXACTLY what they said they will give which is 3k more then this dealership. My husband was ready to walk out because he knew these guys were playing games. They did give us some different choices as far as trying to make it work with colors but it still wasn't the best deal. And after sitting down with numbers these guys were trying to sell the cars to me over MSRP again. Like 3k more after explained to them that this is way to much and what MSRP with proof of it. They made up some other BS why it's not that price. I confirmed the price of the MSRP with Koons Kia in Woodbridge and they agreed that the MSRP was what I tried to tell Ourisman and now I'm driving my new 2021 Kia Sorento in the color I actually wanted with bells and whistles I wanted at the price I wanted. Koons never failed me. I should have stuck with what I know. Let me give this dealership some advice. There is too much information on the internet to know how much the REAL MSRP then what your sticker price is. You can't fool people. And listen to the customer. I'm not hear to argue with you. It's either you want my money or not. Clearly you DIDN'T.

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    Does not recommend this dealer
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    Ourisman Chantilly Kia

    Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We apprecia...te you bringing this experience to our attention. If you are willing, please contact our GM, Billy Brown at (703) 263-2500 so we can work towards a resolution. We look forward to hearing from you. Take care!

  • 5.0 out of 5
    January 11, 2021

    Truly amazing experience while buying a car! A well run team and we really appreciated the service and the smoothness of it all. Thank you Crystal, Jay... and Elisa for your great job! Shame about the 4th guy who "forgot" us and kept us waiting for 1/2 hour when all he had to do was fetch and fix our new number plates. How can you forget a customer who has just bought a new car?

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    Ourisman Chantilly Kia

    Hello, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Ourisman Chantilly K...ia

  • 5.0 out of 5
    December 21, 2020

    Chantilly KIA made my family a KIA family with now three KIAs, we first caught the Soul fever when it came out and we have since added Niro and Seltos.... I have been buying new vehicles for 30+ years and buying a new car is difficult experience. but when sales person like David Kim lessens the burden, making me keep coming back to Chantilly Kia. We have been a Lexus family for over 20 years but we have converted to now a KIA family and planning to add another KIA Sorento in coming summer.

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    Ourisman Chantilly Kia

    Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ourisman Chantilly Kia. We hope to be of service to ...you again in the future. Best wishes, Ourisman Chantilly Kia.

  • 5.0 out of 5
    December 21, 2020

    Billy Brown is a really excellent manager and provides the best customer service and care ever. I was last week at the dealership and I’ve had as usual... the best care and left overwhelmed. Big thanks Billy and for the service department. Highly recommends

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for leaving a review. We look forward to seeing you in the future!

  • 5.0 out of 5
    December 11, 2020

    I cannot begin to tell everyone how wonderful my experience with Ourisman Chantilly Kia was! From day one with a simple internet request to driving home... in my brand new Telluride, the process was so easy and so pleasant (two things I don't usually associate with buying a new car). Crystal (and Ashlee) started the process for me by being my first contacts with the dealership. Both very kind, courteous, and easy to work with even though I had to change things last minute because of work. The day I came to the dealership I was met by David. And yes, even behind the mask I knew THIS was the guy I wanted helping me. He went with me on the test drive and made sure I knew the Telluride inside and out and was making the best decision for my purchase. After this, he handed my purchase over to Tyler. Tyler MADE IT HAPPEN for me. I left paying less than I could've imagined for the vehicle I drove off of the lot. He also made sure to discuss the future and help set a clear path for my finances and large purchases like this Telluride. Once all of the finance was finished, David made sure my Telluride was spotless and ready to go, complete with a big red bow on the hood when I came outside. This is exactly how a customer should be treated! Again, I really can't express how happy I am and how impressed I was! Thank you Ourisman... with a special thanks to Crystal, Ashlee, David, and Tyler! *And a shout out to Ali in the service department for being so kind and letting me know what to expect when I needed my first service. ***** HIGHLY RECOMMEND*****

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    Does recommend this dealer
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    Ourisman Chantilly Kia

    Hi Misschellash, thank you for taking the time to leave a review for us at Ourisman Chantilly Kia. We're happy we could meet your expectations! Your r...ecommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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