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Mercedes-Benz Of Hagerstown

(3,185 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 consumer dealer award
View 16 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (877) 638-9614 (877) 638-9614
Used (888) 449-4212 (888) 449-4212
Service (888) 737-8984 (888) 737-8984

Inventory

See all 111 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2007.
With award-winning service a professional sales and leasing team and having won eight Mercedes-Benz's 'Best of the Best' awards for customer excellence Mercedes-Benz of Hagerstown offers you the level of automotive satisfaction you expect.

With a broad selection of new and quality certified pre-owned vehicles Mercedes-Benz of Hagerstown can find the vehicle that fits both you and your lifestyle!

Visit us online at www.drivemb.com.
Uptown Luxury Hometown Service - From the Dealership You Deserve!

Service center

Phone number (888) 737-8984

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

(3,185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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Barry is incredible.

Barry is incredible. He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to work with.

Barry is incredible.

Barry is incredible. He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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This was the BEST experience I have had purchasing a

This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all!

This was the BEST experience I have had purchasing a

This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Rob and Scott made your experience at Mercedes-Benz of Hagerstown exceptional! Thank you for sharing such kind words about our team. Enjoy your new vehicle!

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This is the 3rd Mercedes we have purchased from Rob

This is the 3rd Mercedes we have purchased from Rob Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. This is why we keep coming back to Mercedes Benz of Hagerstown.

This is the 3rd Mercedes we have purchased from Rob

This is the 3rd Mercedes we have purchased from Rob Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. This is why we keep coming back to Mercedes Benz of Hagerstown.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great experience and easy to work with.

Great experience and easy to work with. Kyle was always ready to answer our questions.

Great experience and easy to work with.

Great experience and easy to work with. Kyle was always ready to answer our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with Mercedes-Benz of Hagerstown! We're glad Kyle was a huge help throughout the process. Happy driving!

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I am always pleased to work with Barry on purchasing of a

I am always pleased to work with Barry on purchasing of a vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the different functionalities of each vehicle. Additionally, he is always available for any other questions that we may have after departing the dealership. He has responded quickly to our phone call even on his weekend or day off from work. He definitely deserves more than the five stars that are available.

I am always pleased to work with Barry on purchasing of a

I am always pleased to work with Barry on purchasing of a vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the different functionalities of each vehicle. Additionally, he is always available for any other questions that we may have after departing the dealership. He has responded quickly to our phone call even on his weekend or day off from work. He definitely deserves more than the five stars that are available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Barry has consistently provided you with exceptional service at Mercedes-Benz of Hagerstown. We appreciate your kind words and are glad he made the car-buying process so smooth for you. Thank you for choosing us again!

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I am very comfortable working with Rob at MB of

I am very comfortable working with Rob at MB of Hagerstown. Never any pressure; just thorough, thoughtful customer service.

I am very comfortable working with Rob at MB of

I am very comfortable working with Rob at MB of Hagerstown. Never any pressure; just thorough, thoughtful customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lois, we're delighted to hear that Rob provided you with a comfortable and pressure-free experience at Mercedes-Benz of Hagerstown. Thank you for sharing your positive feedback!

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Alex always makes me feel good when I come to do service

Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service

Alex always makes me feel good when I come to do service

Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Paul, we're delighted to hear that Alex and our team at Mercedes-Benz of Hagerstown consistently provide you with excellent service. Your satisfaction is important to us, and we appreciate your kind words!

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I have bought many cars over the years and Barry is the

I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!

I have bought many cars over the years and Barry is the

I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Barry provided such exceptional service at Mercedes-Benz of Hagerstown! Thank you for sharing your experience, and we hope you enjoy many great drives ahead.

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We needed a dealership that was efficient and accurate in

We needed a dealership that was efficient and accurate in managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch and great experience.

We needed a dealership that was efficient and accurate in

We needed a dealership that was efficient and accurate in managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch and great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Barry and the team at Mercedes-Benz of Hagerstown provided efficient service and a personal touch. We appreciate your support!

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We stopped at Mercedes of Hagerstown to look at a few

We stopped at Mercedes of Hagerstown to look at a few used cars . We were immediately greeted by Rob Edmonds and he was so patient as we looked at quite a few options. Rob was so well knowledged and we ended up purchasing a new 2025 GLC 300. Rob made the entire process so easy! We appreciate the excellent service we received from start to finish .

We stopped at Mercedes of Hagerstown to look at a few

We stopped at Mercedes of Hagerstown to look at a few used cars . We were immediately greeted by Rob Edmonds and he was so patient as we looked at quite a few options. Rob was so well knowledged and we ended up purchasing a new 2025 GLC 300. Rob made the entire process so easy! We appreciate the excellent service we received from start to finish .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Mercedes-Benz of Hagerstown! We're delighted to hear that Rob provided such knowledgeable and patient service, making the purchase of your new 2025 GLC 300 a breeze. Enjoy every moment in your new car!

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