Frederick Motor Company

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
176 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 5, 2020

    Salesman Scott Rosenfeld was outstanding in many ways. Helpful, patient, and understanding.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nick, thank you for your kind review; we are happy to pass along your comments to the team here at The Frederick Motor Co! If you have any additional ...needs or questions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    June 24, 2020

    If you want to pay $500 for a “repair” that never takes place, this is the shop for you. Absolutely stay away from this place!

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at The Frederick Mot...or Co. Please give us a call at (800) 734-9118 and we will do our best to make this better. We hope to hear from you soon.

  • January 24, 2015

    Ryan Hartsock was a very informative and helpful salesperson. I had no trouble at all finding and purchasing the vehicle that best suited my needs at a... good price, and had a good time doing so! Overall it was a very enjoyable and helpful experience working with ryan! I would recommend this dealership as well as Ryan as a salesperson to anyone and everyone that needs a car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 4, 2018

    Did a good inspection. Did a good inspection. Did a good inspection. Did a good inspection. Did a good inspection.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    July 25, 2018

    the latest major problem started back 02-01-18 Frederick motor company put rear brakes on my 2016 350HD Transit a day or so later I reported the rear rotors... on the brakes they had just installed had a grinding noise and it took 8 trips x 3 to 7 hrs each trip and over 5 months to repair, also 1 to 1 3/4 years and 18 plus trips I still have vibration in tires, seat and steering wheel between 65 miles per hr. and up after ask to only balance the tires, xxxx the first time they rotated and spun balanced it took 5 plus trips and they ended up using my spare tire to correct, I'm the only man that drives my truck and you have my word, I had never hit one thing,only asked to spin balanced and rotate as to get good wear out of tires

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give u...s a call at (800) 734-9118 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    July 13, 2018

    I asked for Ken Reed because I had previously dealt with him on a few other occasions and appreciated his courteous and helpful manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donna, we're happy you found Ken to be so supportive during your experience here at The Frederick Motor Company. If there is anything else we can do t...o assist you, please let us know! Take care!

  • 2.0 out of 5
    July 6, 2018

    Had to return my vehicle two months after a regular maintenance service at which I asked to have wheel/tire noise inspected and was told everything was... fine. To find out this time that the tires were ”torn up” with the excuse that the earlier service technician was “inexperienced” and missed the tire problem. Not what I expect when I take my car in for service.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to our attention, Michael. We would like the chance to talk to you further so please do call us at (800) 734-9118 at your ...earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    June 29, 2018

    I took my Ford truck for service and was very happy with the service. Clean facilities and friendly staff.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyth...ing else we can do for you! Safe travels!

  • 5.0 out of 5
    June 14, 2018

    Always a five star service from Ashley She is always explains everything to us and answers any question we may have.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 9, 2018

    My experience is always great. In and out without any problems. Bill Heffner is a great Service Writer. Thank You,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews