Ourisman Volvo Audi Lincoln of Frederick Hours
Ourisman Motors of Frederick, an Ourisman Company, is pleased to be serving Frederick, Middletown, Myersville, Walkersvi
lle, Brunswick, Knoxville, Point of Rocks, Jefferson, Hagerstown, Leesburg, Clarksburg, Gettysburg, Chambersburg, Waynesboro, Damascus, and the entire Western Maryland area for new Audi, Volvo, Lincoln and Used Vehicles. Our new concierge service makes purchasing and servicing a vehicle hassle free and delivers the premium ownership experience you deserve.
"Serving Frederick County Since 1981!"
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Had a very unfortunate experience with this dealership. Tried using the True Car buying service. On April 10 I put in the specs of what I wanted, and Ourisman... sent me a note...then another, and another, and another. They called and called again. I told them I'd come in Saturday at 11:00 to look at the car. They sent a confirmation email, and called. Then on Saturday morning they sent yet another email. At this point I told them enough, cancel the appointment and take me off the email list (as per their instructions in the fine print). They emailed me again. I politely told them to stop bothering me. I then had a wonderful experience at Rockville Audi on Saturday and bought my wife her dream car. She loves her new Q7, and Rockville Audi was a dream to work with. Today, Ourisman Audi of Frederick emailed me AGAIN to ask me to come into the dealership. I told them I'd bought the car. The sales rep then told the sales manager, Chris Perry, who also emailed me about how "sorry we were you couldn't get your USAA discount with us". I told him please, please stop harassing me. He emailed me again! All told from April 10 to May 15 I got 16 emails and 4 phone calls from them. Do you think that is excessive considering I never set foot in the dealership? Can you imagine the kind of HIGH PRESSURE tactics they likely use once you're there? So if you want to be harassed and pressured as part of your car buying experience, by all means go here. If you want to deal with professionals then go elsewhere.
There is a special place in my heart for the sense of dread I have for going to a car dealership. Everyone has had that experience, and I decided to avoid... that as much as possible by doing more market research and having a car and a price researched, along with emailed and telephone communication with a salesman before ever setting foot on the dealership. When I spoke with Joe, he gave me as much time over the phone as I wanted, answered all of my questions and asked helpful questions to narrow my search and to make sure he understood what I was looking for in a new car. The next day I decided I was ready to test drive and Joe was very helpful and knowledgeable... Actually he knew so much more about the performance of different vehicles that I was a little out of my depth, but I am sure my blank stares, vacant nods and non-committal grunts fooled him into believing that I fully understood torque.... Well, he humored me and kept the conversation at a high level despite me not understanding everything about the finer points of an engine performance. In the end, I feel as if I got a good price on an amazing car that is a pleasure to drive. I would highly recommend working with both the dealership and Joe.
Excellent attention to detail, clear and constant communication, addressed my concerns and followed up on my requests and questions.
I have not yet bought a Volvo, but I have been in email contact with Mr D. Schumm and he has been very pleasant to deal with, always answering my questions... promptly, even on his days off. I can assure you this has not the case with other salesman from other dealers, I am amazed how some can even call themselves salesman! Has been great dealing with Mr Schumm and I highly recommend you reach out to him.
Largely as a result of Joe Holloway???s assistance, I purchased a Volvo XC 60 last week. Joe was not only extremely knowledgeable about all of the vehicles,... he made an effort to match the perfect vehicle to my needs. No ???hard-sell,??? no pushing of unnecessary ???extras,??? he just tried to find the right car for me and to make the transaction as smooth as possible. I can???t recommend Joe highly enough!
Thank you so much for taking a few minutes to leave your feedback. Enjoy your new XC 60 and drive safe!
Excellent vehicles and a great sales staff. Buying a car from Ourisman is like buying a car from a good friend instead of a pushy sales person. Joe is... super knowledgeable and spent alot of extra time with me to ensure I was happy with my purchase. I would buy from them again in a heart beat.
Your kind review is truly appreciated! We hope to see you again.
Audi Frederick will turn you away...
We are terribly sorry to hear about the issues that you had. This is extremely out of the ordinary for us and we sincerely apologize. Thank you for t...aking the time to leave us your feedback.
The salepeople at this dealership are the stereo-typical slimy salespeople who will tell you one thing to your face and do another. Never trust them and... never give them any persoanl information. I would not recommend buying a car off these people. Go to any used car lot in Baltimore city and you will have a better experience.
Your kind review is truly appreciated! Thank you so very much.
Joe Holloway was very knowledgable and patient in assisting me in the purchase of my new Audi. After months of deliberation on my part, Joe was able to... provide a low-pressure experience. He answered all of my questions and thoruoghly explained the many features of both Volvos and Audis. Joe and his staff presented a fair deal and the final transaction with Nick Rotruck was smooth and seamless. I highly recommend Joe and the staff at Ourisman of Frederick.
Your kind review is truly appreciated. Thank you so much for sharing and we hope to see you again. Drive Safe!
Joe Holloway was wonderful to work with. After spending a day with us walking through purchase options, he helped us custom order the new Volvo XC40. He... kept us informed every step of the way as our car was being built and shipped over to the US. The purchase process was simple, and the Volvo dealership even beat the financing we had originally planned on using. Even though the transaction is complete, he has continued to check in with us to ensure our car is fitting our needs exactly.
Thank you for your kind review and we hope you love your new car. Drive Safe