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Tri-State Nissan

(1,042 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award View 4 awards
2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2015 consumer dealer award
New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Inventory

See all 243 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2015.
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 70 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal Virginia and Marlow Ford in Luray Virginia.

As a local family-owned and woman-operated business the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience increased accountability and a strong commitment to our customers and community.
Up On The Hill In Winchester

Service center

Phone number (888) 418-2774

Service hours

Monday
6:00am–10:00pm
Tuesday
6:00am–10:00pm
Wednesday
6:00am–10:00pm
Thursday
6:00am–10:00pm
Friday
6:00am–10:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

(1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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In the end we walked out with exactly what we wanted.

In the end we walked out with exactly what we wanted. A few people made this happen. Devin was extremely patient and professional with us, and I cannot say enough good things about Jeremy. You both turned a frustrating situation into a very good experience.

In the end we walked out with exactly what we wanted.

In the end we walked out with exactly what we wanted. A few people made this happen. Devin was extremely patient and professional with us, and I cannot say enough good things about Jeremy. You both turned a frustrating situation into a very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review! We’re thrilled to hear that you walked out with exactly what you wanted and that our team, especially Devin and Jeremy, helped turn a frustrating situation into a positive experience. We’re lucky to have such patient and professional team members who care about our customers. We truly appreciate your kind words and for choosing Tri-State Nissan. Thanks again, and we hope to see you again in the future!

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WORK WAS COMPLETED IN A TIMELY MANNER.

WORK WAS COMPLETED IN A TIMELY MANNER. ASSOCIATES WERE VERY HELPFUL AND NICE TO DEAL WITH.

WORK WAS COMPLETED IN A TIMELY MANNER.

WORK WAS COMPLETED IN A TIMELY MANNER. ASSOCIATES WERE VERY HELPFUL AND NICE TO DEAL WITH.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! We're thrilled to hear that the work was completed in a timely manner and that our team was helpful and pleasant to work with. We always aim to provide a smooth and friendly experience for our customers, and it's great to know we delivered that for you. Thanks again for choosing Tri-State Nissan, and we look forward to assisting you in the future!

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Martin recommended additional services to be performed at

Martin recommended additional services to be performed at this service visit and explaining the recommendations. Work was performed within scheduled time. Happy with the performance of the service team.

Martin recommended additional services to be performed at

Martin recommended additional services to be performed at this service visit and explaining the recommendations. Work was performed within scheduled time. Happy with the performance of the service team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! We're absolutely thrilled that Martin went above and beyond to recommend additional services and thoroughly explain everything. It's wonderful to hear that everything was completed on time and that you're so happy with the service team's work! We truly appreciate your trust in Tri-State Nissan and can't wait to welcome you back for more exceptional service in the future!

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The service was good, courteous.

The service was good, courteous. My only complaint during the detail the paint was nicked very badly in a spot. I called Skylar and informed her, i just havent had an opportunity to bring vehicle back yet

The service was good, courteous.

The service was good, courteous. My only complaint during the detail the paint was nicked very badly in a spot. I called Skylar and informed her, i just havent had an opportunity to bring vehicle back yet

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Jim, for sharing your feedback with us. We're happy to hear that you received good and courteous service from our team, and we appreciate you mentioning Skylar's assistance. We're sorry to hear about the paint issue during your detailing and we appreciate your understanding as you plan to bring the vehicle back. Please don't hesitate to contact us when you're ready so we can ensure it's handled to your satisfaction. Thank you again for choosing Tri-State Nissan, and we look forward to resolving this for you!

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Todd was super nice and the job was done in a good time.

Todd was super nice and the job was done in a good time. It was kind of costly but it had to be done.

Todd was super nice and the job was done in a good time.

Todd was super nice and the job was done in a good time. It was kind of costly but it had to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! We're delighted to hear that Todd took great care of you and that the job was completed in a timely manner. We understand that some repairs can be costly, but we're glad we could get it done efficiently for you. We appreciate your trust in us at Tri-State Nissan and look forward to helping you with any future needs. Thanks again for your kind words!

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Todd was great.

Todd was great. He’s always courteous and shows a great attention to detail for his customers.

Todd was great.

Todd was great. He’s always courteous and shows a great attention to detail for his customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a positive review! We're thrilled to hear that Todd continues to provide you with excellent service. His attention to detail and courteous demeanor are qualities we greatly value at Tri-State Nissan. We’re lucky to have customers like you who appreciate the dedication we strive to bring to every visit. Thank you once again, and we look forward to serving you in the future!

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Tri-State Nissan is very professional courteous and

Tri-State Nissan is very professional courteous and caring they get the job done quickly I will return for good service

Tri-State Nissan is very professional courteous and

Tri-State Nissan is very professional courteous and caring they get the job done quickly I will return for good service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're delighted to hear that you found our team at Tri-State Nissan to be professional, courteous, and caring. It’s great to know that we could provide you with quick and efficient service. We truly appreciate your trust in us and look forward to welcoming you back for more great service in the future. Thanks again!

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Service was good, friendly and efficient!

Service was good, friendly and efficient! Never a problem at Tri-State. Happy customer! Recommend!

Service was good, friendly and efficient!

Service was good, friendly and efficient! Never a problem at Tri-State. Happy customer! Recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Rick, for sharing your positive experience! We’re thrilled to hear that you consistently receive good, friendly, and efficient service at Tri-State Nissan. Your satisfaction is our top priority, and we're glad to know you’re a happy customer. We appreciate your recommendation and look forward to continuing to provide you with excellent service. Thanks again, Rick!

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Kevin is OUTSTANDING!

Kevin is OUTSTANDING! Every rep should model after Kevin’s example. You could not have a better rep.

Kevin is OUTSTANDING!

Kevin is OUTSTANDING! Every rep should model after Kevin’s example. You could not have a better rep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Lewis, for your kind words! We're thrilled to hear that Kevin provided an outstanding experience for you. We truly value your feedback and couldn't agree more — Kevin is an exceptional representative, and we're lucky to have him. Your recommendation means the world to us, and we appreciate you taking the time to share your experience. Thank you again for choosing Tri-State Nissan, and we look forward to serving you again in the future!

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Great service .

Great service . I really appreciated the courtesy shuttle who dropped me at the mall and then picked me up once my car was ready. Thanks!

Great service .

Great service . I really appreciated the courtesy shuttle who dropped me at the mall and then picked me up once my car was ready. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review! We're glad to hear that you appreciated the courtesy shuttle service. Dennis will be thrilled to know he helped make your experience even better! We're always happy to provide convenient and friendly service. Thank you again for choosing Tri-State Nissan, and we look forward to seeing you again soon! Safe travels!

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