Waldorf Ford

I have purchased over $200,000 worth of vehicles from Waldorf Ford in the past six months for my growing Turo fleet. My most recent purchase marks my 7th vehicle from them, and I am potentially looking to buy my 8th vehicle soon. While overall I've had a positive experience, there are still some areas for improvement, particularly in communication, follow-up, and follow-through. Despite this, I have to commend the hard-working team at Waldorf Ford for their diligence and effort to secure great deals for me. My salesperson, Dontaz Naves, has been instrumental in getting my deals completed. While I know he has a lot on his plate, his hard work has been appreciated. Steve, the used car manager, has also been a key player in negotiating prior deals and helping me get the pricing and details I needed to make informed decisions. In addition, I'd like to give thanks to Patrick and the other managers who assisted me along the way. The finance team—Ram, Sahir, Joe, and former employee Malik—also deserves recognition. They've worked tirelessly to find banks and interest rates that aligned with my budget, and Joe has been especially helpful in educating me on banking processes and offering suggestions to help me expand my fleet. That being said, as I mentioned in a previous review, there are still issues with follow-up and communication. At times, I’ve had to repeatedly ask the same questions or request follow-ups. I believe this could be improved by implementing a more structured follow-up system, perhaps by hiring an administrative specialist to assist the sales team, finance, and managers. This would ensure that customer needs are handled properly, including “I owe you” items, special offers, parts, or post-sale follow-ups. Overall, I am happy with Waldorf Ford, and I appreciate the hard work the team has put into my deals. With just a few adjustments in communication and follow-up, I believe their customer service can be elevated to the next level.

Avoid at all costs. Very good at selling you the vehicle. Difficult to contact after for paper works and tags. They never call back or respond. Would never recommend the place.

Customer service is awful! We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had a rough start and the breaks were squeaking. They kept our vehicle for over 3 weeks with no updates and when we did call, they said they were working on it. After over a month we picked up our vehicle and had it for a week and there was no work done it. We contacted the manager (called and emailed), explained all the issues we had and said he would give us a call back after talking to the Service Dept and NOTHING! We also called them to get an update on our tags since our temporary ones were expiring and they had no answers. We finally had to go there, and it was sitting in their office. They give you all the attention when you want to buy a vehicle but when you need service, they don't want to deal with you. We will never buy a vehicle again from this dealership.

Dishonest dealership. Classic bait and switch. Does not honor advertised price from this website. Despite emailing that morning, and texting on my way to confirm the truck I wanted was available, lo and behold when I arrived the (brand new) vehicle was "in the shop." Only after test driving a similarly equipped vehicle, and sitting down to discuss numbers was I told that the online price was inaccurate and they had no control over it and refused to honor it. Complete waste of half a day.

Avoid this dealership! i drive 3 hours for a truck that was a demo. When sitting down they tried to play major number games. spent 3 hours before walking out. they called 5 times after i left playing games each time coming down lower to what my offer was on the truck. sales manager was very rude were could see him in his office and he looked directly at us several times. You would think after we agreed on the sale he would walk up and acknoledge a customer spending 65k on a truck. sales guy Eric does not keep up good with communication. purchased the truck in May still do not have plates. Can not get ahold of anyone to actually help me and try to tell me what’s going on with them. I’d you actually get to talk to someone they transfer you until the system hands up on you. it took me 2 weeks of calling every day and arguing with the staff to send me a new set of temp plates before leaving for vacation even then i was promised new set to be overnighted 3 times before i demanded a tracking number while i was on the phone. When asking to have the general manager’s information hoping that he can actually help me i was told by accounting, tags dept and eric from sales they do not have his phone number or email. Eric actually told me that it’s not his job to try and find my tags since i already bought the truck. Save your self the headache go somewhere else. Side note my 65k dollar new truck when i got in it had coffee stains on the console chick fil a wrappers inbetween the seats drink stains on the back seat. This is what this dealership considers super customer service

Lexington Park Ford dealership apparently didn’t want to help me. They didn’t even Offer the xx line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. They were done with me. I went to Waldorf Ford and Eric showed me something that I could afford And Leo help make it out to Where. I could purchase a car. Thank you, Waldorf Ford

That dealership was filled with excellent customer service! Everyone was extremely nice, cheerful and funny! I felt so comfortable purchasing a car from there!! I sincerely appreciated all the employees that interacted w/ me!

Friendly staff and they work as best and quick as they can to help make you happy where it suits your needs with your available budget.

I’m always satisfied with the service and the staff are always very helpful thank you

Waldorf ford is good at selling you a vehicle but when it comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for service they take forever to call you back. I have to drive there and sit and wait to get helped and then they refuse to help and state they will call you back. Which never happens. My car sat a month here getting water pump repair that should have been covered under warranty since I bought a warranty to cover it for 5 years or 100k miles. Somehow the paperwork was filled out incorrectly and contradicts itself making it not clear when ithe warranty ends. I was told that the warranty insurance had to fix it and when I called and finally got a hold of some one they stated that the dealer had to change it in the system. I have paid over 8k of service work out of pocket that should have been covered under Insurance. This has been a horrible experience. I am still waiting on a call for my warranty to get fixed and a refund for all of the services I had to pay out of pocket due to fords negligence and horrible customer service.