Prince Frederick Ford, Inc.

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
191 lifetime reviews.

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  • 3.0 out of 5
    April 5, 2021

    I still have the same problem but they can?t do nothing unless it does it when they have it. But they won?t take it home a drive it for a while.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 22, 2021

    Our truck was in for a regular scheduled maintanence. Service department was efficient and polite.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Gerald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of servi...ce to you again! Take care!

  • 5.0 out of 5
    January 29, 2021

    Great service and recommendations for additional parts replacement to preclude future high cost for repairs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do fo...r you! Safe travels!

  • 5.0 out of 5
    September 15, 2020

    This is the second vehicle, I have purchased from PF Ford. Ordered a F250 Super Duty with a diesel engine, after they looked to fine one in the area I... would like. Great folks. Easy to work with. No pressure to buy. Both times we left, on the ride home the wife and I said that was a great experience no stress.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom, thank you for your kind words, and congratulations on your new F250! Our team is dedicated to providing top-quality service, and we're so happy t...o hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 1.0 out of 5
    September 5, 2020

    Price 3 times what I was quoted and service time longer than quoted

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frank, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to... hear that you did not. Please reach out to our General Manager, Brian Tabb, at (410) 535-0900 if you?d like to discuss this matter further. We look forward to hearing from you. Take care.

  • 5.0 out of 5
    August 28, 2020

    As always, the staff are very professional, courteous and informative. Easy to drop off vehicle. Staff called back to provide status on vehicle servicing... and professional recommendations/options for a rear brake job. Glad to have the Prince Frederick team to work with. Bravo Zulu!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heidi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you for taking the time to notice t...hose efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know. Take care!

  • 5.0 out of 5
    August 20, 2020

    Very nice and all paperwork was completely quickly and with the best possible rate. All of the sales people were very nice and professional.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 27, 2020

    We have purchased 4 vehicles from Prince Frederick Ford and have received nothing less then stellar customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joseph, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    June 12, 2020

    We have nothing but good things to say about our experience at Prince Frederick Ford. Every single person there was very nice and attentive, especially... our sales person, John. I love my new car and wouldn?t change a thing...oh yes, except for wearing a mask! That part I don?t like but it must be done! John is the best!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandra, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so ha...ppy to hear that your experience reflected this. Safe travels!

  • 5.0 out of 5
    May 31, 2020

    Great customer care and service... always very friendly and concerned. Followed up a few days later to make sure I was happy and satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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