Leonardtown Ford

I definitely would give negative stars if i could. I have always been ford all the way from my mustangs to trucks but I wish the service center was like... the one in Georgia. I will say the cashiers and office personnel are on point!! They are great and I would give them 20 stars if i could. That being said, now to the terrible experiences and us never coming back to this ford in Leonardtown. I will definitely send my complaints to the main ford facility as well. When we moved here to Maryland we started using Leonardtown Ford for our services and repairs. I can do my own oil changes and maintenance but I have always enjoyed coming in looking at new vehicles while I wait. The first time was when the service center tried to sell a bunch of nonsense when my wife came in and they were extremely rude to her. I explained a known tailgate issue that ford has with its trucks and informed them of the damaged caused by the automatic tailgate release just dropping while driving. The service guy did not want to listen to my wife when she brought it in for the recall and began to argue with her about the damage to the tailgate when I already explained this in detail when I brought it in for service. We happened to be towing a trailer when the tailgate dropped while on the highway. At the time he told me that they can not cover the damage until a recall was issued to that particular part of the system. The next incident is one of their mechanics does not know the difference from a side marker and a parking light. I get this huge speech about how he has 20 plus years in the business and decided to fail that portion of the inspection. Don't get me wrong, I'm cool with fixing what requires fixing, but you mean to tell me that a 2017 extremely well kept mustang that had never seen snow until a few days ago that gets serviced at this dealership failed an inspection???? WOW.... They did want me to get all the repairs done there and change out that would cost over1200 bucks not including labor of course....smh. I understand that covid has hit alot of companies but to try to hit me in the wallet and argue with me about design features on the mustang is really low!! As the years go by, the side marker design is definitely been different on the mustang depending on what type of light fixtures is being mounted on that particular series. The location was different for my 2014 as well as my 2006 not to mention my 2017 and to argue with a customer about their own vehicles to try to make a quick buck is ridiculous. I tried to explain in detail to the mechanic and I guess if you have 20 plus years of experience you don't have to explain your ignorance to any customers and it's your way or the highway right?? My parking lights are in the front location where if you step to the side of the car you will not see them because it is the design of the 2017, but on that same side you will see the amber lenses on the actual headlights assembly because that is where ford put the amber front side marker. Definitely highly disappointed in this dealership.

No pressure, Easy to deal with and a great price....Thanks everyone From Bryan to Renee to John in service. Everyone was Great. The pizza was awsome...

I love the service I get at Leonardtown Ford. They always treat me with professionalism. I have complete trust in the work they do.

We had an agreement that we would be provided with our second key at a later time when we purchase our new vehicle. The sales person said the sales manager... had the spare key. We were then told the spare key was lost but they would order a new one. We have brought the truck in and have made multiple arrangements to get the spare key and we still do not have one 7 months after buying the vehicle. It is turning into a nightmare and the dealership keeps pushing us off until tomorrow.

they couldn't find anything wrong with our suv even though it was decelerating and shutting off. they advised us to take it to another dealer if we weren't... happy with them. they are only interested in the easy and expensive repairs - not customer service.

I had a great buying experience with Leonardtown Ford. I shopped at every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I felt... relaxed and under no pressure. All the other local Ford dealers treated me like a pawn in their great kingdom. Playing all those silly sales games which only irritate me. I feel Bryan gave me a good deal and most importantly their was no smoke and mirrors and confusing numbers when it came time to pay. I actually paid less than the negotiated price. I hope Bryan and his sales staff treat you as well as they treated me.

The salesman Sonny was terrific even though I was his first sale.

We had a good experience purchasing this vehicle. The lack of a high pressure approach was very much appreciated. The only criticism is the post card... procedure to notify us about the plates. In this age of instant communication through numerous avenues, a post card that takes two days? What is the deal on that?

My experience with Leonardtown Ford's service department has been good. They don't try to up-sell like many of their competitors and make realistic recommendations.... I have always been satisfied with their resolutions to my problems.

grateful for making things simple. walked in, no appointment, got serviced, got out. appreciate them understanding that there are people who dont have... a predictable schedule.