Kingstowne Motorcars

I would highly recommend this dealer !! Everyone was very professional and extremely friendly and helpful. Process was easy and quick and i left with the... car i wanted and feeling very good about what i got ! Will definately be going back again for my next purchase or service needs !!

Kevin was very accommodating and made sure we got the car we were looking for. The car was great value and the sales process was painless.

Being 3 states away, the salesman gave me detailed info to make a confident purchase decision, since I never saw the car in person. Sam, in finance, made... the financing very easy. They even arranged transportation for the car to be delivered to my door in Indianapolis. The car is everything I saw online and more. My newly acquired S500 is great car. From Sales to delivery, Kingstowne Motorcars gave me excellent service and I highly recommend them to anyone wanting to purchase a quality car in Virginia or out of state.

This review is dedicated to the ktmotor's service department, especially the manager-Andy (I might get the wrong name though). So after I bought my Audi... from them in August I found that my HUD is unusable (cracked film from heat) and the rear wheels are a little bent (very hard to notice) from the previous owner hitting a pothole. Not gonna lie I was a bit upset finding out the wheel situation, so I called them up. The manager Ali and Billy were very apologetic and offered an immediate remedy for my problem. They booked me for an appointment with their service department manager Andy to have the car looked at. I brought my car over and Andy explained what they are going to do to solve the issues, they are going to call in wheel professionals with a special machine to straighten the wheels and replace the cracked film in the HUD unit. I then was given a loaner's car for the entire weekend holiday and I happily drove home. A couple of days later I went back to KT and found that they have not only fixed my wheels and HUD, they also cleaned up my car. I learned that they replace the entire HUD unit which costs around $800 and have two rear wheels straightened and all wheels balanced. I was charged $0, I honestly couldn't believe that. Billy and Ali explained that is their mistake not to find out about the wheels and HUD. I highly appreciated their way of doing business and maintaining great customer service. Also Andy rocks, he is young but very professional, I will definitely come back for regular maintenance and mods!!

Came in to replace brakes rotors and they explained in depth to me the benefits of other fluids that needed to be changed. They did not try to over-sell... me on price and provided me a loaner with my service! 5 star experience!

Horrible experience, Buyers beware!! Bait and switch, they will lie to you about vehicle, never ask you for deposit, and sell it out from under you!! Funny... part is got email from previous customer who said theres a con game going there, I asked my salesman then got sent wrong car in a video and when I asked him about con game suddenly next morning vehicle was sold... Have bought 2530 cars Owners wouldnt call me back and make right STAY AWAY FROM !!

From our first phone call through the entire purchase. Kingstowne motors guided us with the level of professionalism and awesome customer service. The... finance department beat my credit union interest rate leaving room to purchase an extended warranty. We will definitely purchase our next vehicle with this dealership. Thank you team for making us comfortable with our purchase.

I had the greatest experience purchasing my vehicle at Kingstowne MotorCars during a pandemic. The whole team was extremely nice. The process was simple,... hassle-free and very professional.

Beyond happy with my vehicle purchase. I was recommended to this company with high assurances of quality care, and that's exactly what I received.

Thank you to the Kingstowne Motorcars team for making it a great & comfortable experience. From the initial call to the sale & trade-in, everything was... done professionally. Most importantly, we did not feel pushed to buy the vehicle, and appreciated the opportunity to take our time while test driving and throughout the process. Again, thank you Ali, Billy, & Pat for the awesome experience.