Audi Arlington

These dealers are all about service revenue. I purchased the pre-paid maintenance package when I purchased my 2017 Audi A5. I had service done every 10K miles. It ended at 50K miles & they offered me another package deal for the 60K & 70K miles maintenance which I purchased. I made an apt for my 70K miles maintenance in April 2025. At the service counter, the rep told me my maintenance package expired in Dec 2024 & I couldn't use it. I told the rep that nobody explained to me that the package had an expiration date & that I work from home & barely drive my car. I wouldn't have purchased the package if I knew it would expire. They wouldn't accept the package & I had to pay out of pocket to get my car serviced. I would NOT recommend this dealership. Watch what they try to push on you & sell you. Ask questions! Support your local auto car maintenance shops instead. It's probably cheaper anyways.

Took care of checking my warranty to make sure I was covered. Went above and beyond.

Esther was great!! She helped me find my car and came in on her off day to deliver it to me. She did a fantastic job!

I’ve had an incredibly frustrating experience with this dealership’s service department, marked by poor communication, disorganization, and an apparent lack of accountability. Despite my efforts to remain courteous and professional, I’ve been repeatedly overlooked and left waiting for weeks with minimal updates. First Incident: I brought in my vehicle to replace a cracked mirror housing, and what followed was a month of utter chaos. My part was misplaced—eventually found in another mechanic’s toolbox—but only after I called daily and contacted body shops myself to resolve the issue. No one took accountability, and the situation wasn’t properly addressed. The handling of this issue was unprofessional from start to finish. Current Incident: More recently, I brought my car in for routine service and mentioned a shaking issue on tight turns. The next day, the car broke down completely, requiring another trip back to the dealership. While I was provided with a loaner vehicle, my car has now been with the dealership for over 30 days, during which I’ve incurred over $1,000 in additional transportation costs. Updates have been sparse, and no real progress has been made. It took weeks for parts to even be ordered, and I’m now told I might not get my car back until February—two months after the issue began. This level of delay and lack of proactive resolution is completely unacceptable. I would not recommend this dealership to anyone looking for professional and efficient service.

Sean was attentive and paid attention to what I wanted. They did everything possible to get me the car I wanted, for the price O wanted. I got to drive away happy!

Service appointments don't guarantee there is a technician available to fix the vehicle. Having the same issues as other reviewers: there is a lack of mechanics to perform diagnostics, and no loaner car for a new 2024 car under warranty. With an appointment, the vehicle sat in shop for two days without being looked at. Next appointment cancelled by service department. Can't get a simple vehicle issue fixed for 4 weeks.. The dealers website doesn't list contact information for anyone in the service department which makes it difficult to escalate the issue.

Try provided great service and the people were friendly and efficient. Clean car as well

Attentive personal, great service. I went to check out a my next car and they offered me deal i cannot refuse.

I would not recommend this dealership to anyone when purchasing or servicing a car. Although there are some respectable employees there, overall management is very unprofessional and chaotic. Purchased a car in October of 2023 it is now November 2024 and I need a new engine, despite bringing my car up to the dealer frequently and telling service there is a problem. They also had my Audi Q3 for service, lost the vehicle, fired an employee due to the incident and now refuse to repair or compensate me or the inconvenience. This is currently an on going fight for repairs and a fair compensation for my vehicle.

I feel bad for the people who work here - no wonder service is poor. Lack of mechanics to perform diagnostics, no loaner car or alternative transportation options for a leased car under warranty- these failures fall on management. After waiting 4 days for them to diagnosed the problem, which they didn’t do, ended up going to another dealership.