Reviews
Always able to schedule service.
Always able to schedule service. Helpful staff, welcoming customer area. Service in a timely manner. This is a very busy location so I keep that in mind when scheduling.
Always able to schedule service.
Always able to schedule service. Helpful staff, welcoming customer area. Service in a timely manner. This is a very busy location so I keep that in mind when scheduling.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad to hear that you find our staff helpful and our service timely. Looking forward to seeing you again!
I am very happy with the service.
I am very happy with the service. Chris Bradford was my service rep. and he is great to work with. Because of the extra work I decided to have done, Chris was able to secure a loaner car for me. I have no complaints for this service.
I am very happy with the service.
I am very happy with the service. Chris Bradford was my service rep. and he is great to work with. Because of the extra work I decided to have done, Chris was able to secure a loaner car for me. I have no complaints for this service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re thrilled to hear that Chris Bradford provided excellent service and was able to secure a loaner car for you. We’re glad everything went smoothly, and we appreciate your trust in us. We look forward to assisting you again in the future!
I’ve been a client of Audi Arlington for 10 years now and
I’ve been a client of Audi Arlington for 10 years now and they are fantastic! 10/10!
I’ve been a client of Audi Arlington for 10 years now and
I’ve been a client of Audi Arlington for 10 years now and they are fantastic! 10/10!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty over the past 10 years! We're thrilled to hear that you've had a fantastic experience with Audi Arlington. Your 10/10 rating means a lot to us, and we look forward to continuing to serve you!
I’m from out of town and unfortunately broke down on the
I’m from out of town and unfortunately broke down on the highway. I was towed to this service center because it was the closest. Couldn’t have had a worse experience. From the moment I walked in I was made to feel like I was an inconvenience being there. Totally understand it’s busy but it was some of the worst customer service I’ve ever seen from a “luxury brand”. When I finally was helped the service advisor I dealt with was cold and emotionless. I got the impression he hates is job. I explained my situation and was told my car would be looked at in 5-7 days. He stated there were no curtesy cars available which I understood. When I asked if he had recommendations for rental car agencies in the area he had none. Hard to believe he has never had to send someone to a rental agency, I was given a ride to a nearby enterprise but again was made to feel I was being an inconvenience to their day. To add to the experience the rental agency they brought me too had no cars to rent. A few days later I was told I needed a new engine due to it seizing from a crack in my oil pa and it would not be covered by my warranty because I somehow unknowingly damaged my oil pan while driving on the highway despite there being no other evidence of damage from “hitting something.” Often the responses I got were I don’t know but it’s not covered. If I could rate this place 0 stars I would.
I’m from out of town and unfortunately broke down on the
I’m from out of town and unfortunately broke down on the highway. I was towed to this service center because it was the closest. Couldn’t have had a worse experience. From the moment I walked in I was made to feel like I was an inconvenience being there. Totally understand it’s busy but it was some of the worst customer service I’ve ever seen from a “luxury brand”. When I finally was helped the service advisor I dealt with was cold and emotionless. I got the impression he hates is job. I explained my situation and was told my car would be looked at in 5-7 days. He stated there were no curtesy cars available which I understood. When I asked if he had recommendations for rental car agencies in the area he had none. Hard to believe he has never had to send someone to a rental agency, I was given a ride to a nearby enterprise but again was made to feel I was being an inconvenience to their day. To add to the experience the rental agency they brought me too had no cars to rent. A few days later I was told I needed a new engine due to it seizing from a crack in my oil pa and it would not be covered by my warranty because I somehow unknowingly damaged my oil pan while driving on the highway despite there being no other evidence of damage from “hitting something.” Often the responses I got were I don’t know but it’s not covered. If I could rate this place 0 stars I would.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the poor experience you had at our service center. Your feedback is concerning, and this is not the level of customer service we aim to provide. Please email careteam@audiarlington.com so that we may better understand and assist you.
The service was relatively fast, there was plenty of
The service was relatively fast, there was plenty of seating with multiple TVs and a great selection of near by restaurants.
The service was relatively fast, there was plenty of
The service was relatively fast, there was plenty of seating with multiple TVs and a great selection of near by restaurants.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that the service was fast and that you enjoyed the seating options, TVs, and nearby restaurants. We look forward to serving you again in the future!
I am very happy with the service.
I am very happy with the service. The work was done in a timely manner. I was pleased that I was able to get a loaner car.
I am very happy with the service.
I am very happy with the service. The work was done in a timely manner. I was pleased that I was able to get a loaner car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that you were happy with the timely service and appreciated having a loaner car. We look forward to serving you again in the future!
Javier was wonderful regarding the servicing of our Audi.
Javier was wonderful regarding the servicing of our Audi. 👏 That made the visit worthwhile. Thanks
Javier was wonderful regarding the servicing of our Audi.
Javier was wonderful regarding the servicing of our Audi. 👏 That made the visit worthwhile. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Javier provided excellent service for your Audi and made your visit worthwhile. We look forward to serving you again in the future!
Salesperson was very helpful but administrative people
Salesperson was very helpful but administrative people after the sale took hours to process the paperwork.
Salesperson was very helpful but administrative people
Salesperson was very helpful but administrative people after the sale took hours to process the paperwork.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We're glad to hear that your salesperson was helpful, but we apologize for the delays with the paperwork after the sale. We'll work on improving this part of the process to provide a smoother experience in the future.
Melvin was outstanding advisor.
Melvin was outstanding advisor. He was attentive and respectful. He explained my options for my repairs.
Melvin was outstanding advisor.
Melvin was outstanding advisor. He was attentive and respectful. He explained my options for my repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that Melvin provided outstanding service, was attentive, and explained your repair options clearly. We look forward to assisting you again in the future!
I was able to schedule my service appointment in advance
I was able to schedule my service appointment in advance so that helped with the wait time.
I was able to schedule my service appointment in advance
I was able to schedule my service appointment in advance so that helped with the wait time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad that scheduling your service appointment in advance helped reduce your wait time. We look forward to serving you again in the future!