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Frequently Asked Questions

Check out our most popular questions, or reach out anytime by phone, chat, or feedback.

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Become a Cars.com car dealer

Better together with innovative solutions

CARS is an incubator for the most innovative products and solutions driving the future of the automotive industry, and importantly, helping to drive our customers’ businesses. We are made up of Cars.com, Dealer Inspire and DealerRater.
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Dealer Inspire

From search to signature, we innovate connected marketing and technology solutions that make automotive retail faster, easier, and smarter for both shoppers and dealers. We future-proof the dealership experience.

DealerRater

Today, nearly 3,000,000 consumer reviews later, DealerRater is the global standard for car dealership reviews and research — and more than 14 million consumers are exposed to our reviewers' content every month.

Frequently Asked Questions

If there’s a specific vehicle you’re shopping for, just use the purple search box on the Cars.com homepage or get started here. Start by selecting the make and model or body style that you’re looking for, the maximum amount you are willing to spend, and your zip code. Once you click “Search,” you will see all vehicles in your area that might be a good fit.

To search for vehicles fitting your exact specifications, try our Advanced Search! On this page, you can focus on specific vehicle details—age, mileage, features, etc.—to ensure that your search results show exactly what you’re looking for.

Don't forget to research the vehicles you are interested in to see reviews from our expert editorial team alongside reviews from real car owners!
After entering your initial search, you can adjust the results by adding or removing filter options from the menu on the left-hand side of the page (or click the “Filter” button at the top of the search page if you’re on a mobile device). As you change the filters, the search results will automatically adjust to show only the available vehicles that meet your selected criteria.
Filter options will only appear when there are matching vehicles within your current search results. For example, you will not see red listed as a choice under Exterior Color if there are not any red vehicles available in your current search. To find the specific options you’re looking for, you may want to adjust your price range or expand your search to a wider area.
While the vast majority of vehicle listings on Cars.com are legitimate, we are happy to investigate anything that seems suspicious. Please send a record of your interaction with the seller to Fraud@Cars.com for further investigation. You can get more safe shopping tips in our article: Stopping Fraud in Car Sales
While Cars.com provides a space for vehicle sellers and prospective buyers to connect, we do not sell or finance any vehicles. All the listings on our site are for sale by either a dealership or private seller.

For auto loan information, please reach out by phone to the dealership selling the vehicle or submit your contact information for follow-up using the Check Availability form on the listing page. If you have placed an application for an auto loan through a company that advertises on Cars.com, please contact that company directly for the status of your application.
Thanks for sharing your experience with other shoppers! If you need to update or remove the review you wrote, please send an email to DealerReviews@Cars.com with the name of the dealership and the title of your review. They will remove your submission so that you can write an updated review about your experience with the dealer.
The easiest way is to email yourself the photos from your phone, save them to your computer, and upload from there.
Images must be under 8MB to successfully upload. You can resize photos using the Paint software on PC, or Preview software on Mac. If you need assistance, email the images to SellYourCar@Cars.com, and we can adjust and upload the images for you (note that your listing must be live for us to update it).
We do not currently offer an option to add additional photos to a pre- existing vehicle listing. We allow for 5 photos on our Basic package, 10 photos on the Plus package, and 15 on the Premium package.
Listings go live in 24 hours on average.
Once your listing is live, you will be able to edit your listing. To do so, go to Your Garage and edit your vehicle from there To complete any edits, make sure to click ‘Save’ and also ‘Publish’ for the edits to go live on site. Edits can take up to 24 hours to display on site.
Yes, we want to provide potential shoppers with as much information to encourage engagement with your listing.
You can delete your listing by logging into your account, navigate to your Garage and click ‘Remove Listing’ on the listing you wish to remove from the site.
For the safety of our online community, only the titled owner may list the vehicle.
At this time you are unable to add vehicle history reports to listings. A suggestion would be to include something in your vehicle listing stating you have a vehicle history report available on request.
Interested parties will reach out to you via the Contact Seller form and you will receive their information to the email you signed up with Cars.com with.
You’ll need to copy and paste the information from the lead email into a fresh email in order to respond to your lead.
All listings are eligible to receive a price badge. Please note that it can take 48-72 hours for a listing to receive a price badge. Badges are calculated using a complex algorithm which includes price, mileage, features and much more.
If you cannot remember your password go to 'Sign In' and click 'Forgot password' which is located under the box to enter your password.
Cars.com does not offer a pay for placement service for our dealers nor our sell it yourself consumers. In order to get optimal results we suggest including as much information as possible in your vehicle description and add multiple photos of your vehicle.
At this time, vehicles older than 1992 are not accepted. Listings are for non-recreational, non-commercial vehicles which are mass produced and intended for sale in the US. For example: RVs, replicas, kit cars, and motorcycles are not allowed.
Regardless of whether or not you sell your vehicle, no fees will be incurred by you from Cars.com. This is an entirely free platform.
You can locate your vehicle by performing a search on our website. It is best practice to limit the mileage in your search as most of our consumers do not choose 'All Miles' when searching for a vehicle. Listings show live within 24 hours of approval.
Your phone number will not display on Cars.com.
Reporting is not currently available.
If there’s a specific vehicle you’re shopping for, just use the purple search box on the Cars.com homepage or get started here. Start by selecting the make and model or body style that you’re looking for, the maximum amount you are willing to spend, and your zip code. Once you click “Search,” you will see all vehicles in your area that might be a good fit.

To search for vehicles fitting your exact specifications, try our Advanced Search! On this page, you can focus on specific vehicle details—age, mileage, features, etc.—to ensure that your search results show exactly what you’re looking for.

Don't forget to research the vehicles you are interested in to see reviews from our expert editorial team alongside reviews from real car owners!
After entering your initial search, you can adjust the results by adding or removing filter options from the menu on the left-hand side of the page (or click the “Filter” button at the top of the search page if you’re on a mobile device). As you change the filters, the search results will automatically adjust to show only the available vehicles that meet your selected criteria.
Filter options will only appear when there are matching vehicles within your current search results. For example, you will not see red listed as a choice under Exterior Color if there are not any red vehicles available in your current search. To find the specific options you’re looking for, you may want to adjust your price range or expand your search to a wider area.
While the vast majority of vehicle listings on Cars.com are legitimate, we are happy to investigate anything that seems suspicious. Please send a record of your interaction with the seller to Fraud@Cars.com for further investigation. You can get more safe shopping tips in our article: Stopping Fraud in Car Sales
While Cars.com provides a space for vehicle sellers and prospective buyers to connect, we do not sell or finance any vehicles. All the listings on our site are for sale by either a dealership or private seller.

For auto loan information, please reach out by phone to the dealership selling the vehicle or submit your contact information for follow-up using the Check Availability form on the listing page. If you have placed an application for an auto loan through a company that advertises on Cars.com, please contact that company directly for the status of your application.
Thanks for sharing your experience with other shoppers! If you need to update or remove the review you wrote, please send an email to DealerReviews@Cars.com with the name of the dealership and the title of your review. They will remove your submission so that you can write an updated review about your experience with the dealer.
The easiest way is to email yourself the photos from your phone, save them to your computer, and upload from there.
Images must be under 8MB to successfully upload. You can resize photos using the Paint software on PC, or Preview software on Mac. If you need assistance, email the images to SellYourCar@Cars.com, and we can adjust and upload the images for you (note that your listing must be live for us to update it).
We do not currently offer an option to add additional photos to a pre- existing vehicle listing. We allow for 5 photos on our Basic package, 10 photos on the Plus package, and 15 on the Premium package.
Listings go live in 24 hours on average.
Once your listing is live, you will be able to edit your listing. To do so, go to Your Garage and edit your vehicle from there To complete any edits, make sure to click ‘Save’ and also ‘Publish’ for the edits to go live on site. Edits can take up to 24 hours to display on site.
Yes, we want to provide potential shoppers with as much information to encourage engagement with your listing.
You can delete your listing by logging into your account, navigate to your Garage and click ‘Remove Listing’ on the listing you wish to remove from the site.
For the safety of our online community, only the titled owner may list the vehicle.
At this time you are unable to add vehicle history reports to listings. A suggestion would be to include something in your vehicle listing stating you have a vehicle history report available on request.
Interested parties will reach out to you via the Contact Seller form and you will receive their information to the email you signed up with Cars.com with.
You’ll need to copy and paste the information from the lead email into a fresh email in order to respond to your lead.
All listings are eligible to receive a price badge. Please note that it can take 48-72 hours for a listing to receive a price badge. Badges are calculated using a complex algorithm which includes price, mileage, features and much more.
If you cannot remember your password go to 'Sign In' and click 'Forgot password' which is located under the box to enter your password.
Cars.com does not offer a pay for placement service for our dealers nor our sell it yourself consumers. In order to get optimal results we suggest including as much information as possible in your vehicle description and add multiple photos of your vehicle.
At this time, vehicles older than 1992 are not accepted. Listings are for non-recreational, non-commercial vehicles which are mass produced and intended for sale in the US. For example: RVs, replicas, kit cars, and motorcycles are not allowed.
Regardless of whether or not you sell your vehicle, no fees will be incurred by you from Cars.com. This is an entirely free platform.
You can locate your vehicle by performing a search on our website. It is best practice to limit the mileage in your search as most of our consumers do not choose 'All Miles' when searching for a vehicle. Listings show live within 24 hours of approval.
Your phone number will not display on Cars.com.
Reporting is not currently available.

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